Service Parts Coordinator II

• 2022 - Present

• Oversee the day-to-day coordination of surgical equipment parts in the Medical Systems Group at Olympus • Receive and fulfill up to 150 technical part orders per day and complete outstanding backorders when available • Work closely with the purchasing and warehouse departments to execute stock transfers in an accurate manner • Cultivate relationships with over 100 domestic and global suppliers to understand needs and resolve concerns • Review and inspect incoming product shipments from vendors to certify packages were accurate and complete • Monitor multiple parts inventories with over 20,000 SKUs to confirm turnover and availability targets are met• Conduct daily cycle counts and weekly expired inventory checks and investigate and address any discrepancies• Administer and update vendor databases and work with administrators to qualify vendors and improve turnaround• Generate ETA reports, backorder reports, investigation logs, and other inventory reports using SAP and PowerBI• Partner with the purchasing team to produce forecasting reports and inform strategic plans and repair schedules• Perform various laboratory tasks using scientific equipment including decanting and adhesive mixing • Adhere to 5S inventory cleaning systems and safety standards and maintain and calibrate laboratory instruments • Generate purchase requisitions using SAP and compare quotes against supplier purchase orders for accurate product list and pricingKey Achievements:✔ Dramatically improved laboratory efficiency by revamping the floor layout to eliminate unnecessary steps ✔ Earned a nomination for the annual Integrity Award in 2023 for being a clear and transparent communicator Show less

Team Lead & Booking Coordinator II

• 2021 - 2022

• Led a 3-member team in prioritizing, scheduling, and organizing the repair of medical devices for healthcare clients • Corresponded with the engineering departments of hospitals to collect and upload documentation into the system • Processed product returns, registered incoming devices, and drafted product issue summaries for the repair team • Managed customer accounts, compiled invoices, and ensured all contract and shipping details were up-to-date • Verified product return documentation and collaborated with internal teams to isolate and rectify any incongruities • Arranged the logistics for product and equipment returns to customers, sales personnel, and field service teams• Devised and delivered training programs to educate staff on company protocols, processes, and best practicesKey Achievement:✔ Overhauled outdated work aids and created new manuals to serve as valuable training resources for new hires Show less

Activity Facilitator

• 2018 - 2018

Intern

• 2016 - 2016