Experience

Rivers Finance Group

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Collections Specialist

  • Sep 2022 - Present



Corona Energy

• United Kingdom
• Utilities
• 100 - 200 Employee

• Collections Executive / Credit Controller

  • Feb 2021 - Dec 2022

  Managing the invoice queries for your portfolio, liaising with internal and external stakeholders to ensure a speedy resolutionContact SME customers via outbound calls, emails and letters chasing aged debtWork towards set call and DSO targetsRegular and proactive contact by telephone, letter, and e-mailUse Excel daily to generate statements and reportsDrive relationships with internal and external stakeholdersPrepare for and present to management at weekly debt meetingsWork with Line Managers on reconciling complex customer accounts Show less

• Customer Care Representative

  • Nov 2019 - Jul 2021

  Resolve customer and broker queries with the aim of a first contact resolutionMaintain up to date query logs with agreed SLAsTo handle customers across different platforms, Email, Live Chat and TelephonyCheck new customer setup to validate accurate details are receivedResolve complex customer queries and complaints in a timely mannerLiaise with third parties in the resolution of queries



Slater and Gordon Lawyers (UK)

• United Kingdom
• Law Practice
• 700 & Above Employee

• New Client Services Team Manager

  • May 2019 - Oct 2019

  Responsible for managing and leading a team of Advisors.Supervising, managing and motivating team members Direct daily team leadership and coachingEffective day to day management of workflows within the Contact CentreManaging and maintain the team’s resource, hours and service level planConducting regular (weekly, monthly and annually) 121 and performance reviewsBuilding relationships with internal business partners to enable continuous improvements Show less

• Reception/ Switchboard Team Leader

  • Nov 2017 - May 2019

  Supervising the day to day operations of the teamCo-ordinate the team ensuring adequate cover for rota’s and leaveWorking with the Team Manager to improve the team performanceMonitoring and support individual performance, providing training and coaching where requiredAssisting with escalated client complaints or concerns



Career Break

• United Kingdom
• 200 - 300 Employee

• Career Break- Traveling

  • Jun 2015 - Oct 2017



Accident Advice Helpline

• Stanmore, England, United Kingdom

• Claims Handler

  • Nov 2013 - May 2015

  To discuss the potential of growing the business turnover by obtaining referred business To explain the AAH credit hire, credit repair and personal injury schemes Convincing businesses to use our services on a constant basis Prepare document to be passed to case manager To discuss the potential of growing the business turnover by obtaining referred business To explain the AAH credit hire, credit repair and personal injury schemes Convincing businesses to use our services on a constant basis Prepare document to be passed to case manager