Experience

Sapient Consulting | Now Publicis Sapient

• United States
• Business Consulting and Services
• 100 - 200 Employee

• Production Support Team Lead

  • Nov 2016 - Present

  Provide solution to both UK & US based traders, PM’s and compliance users using front office, middle office and reporting trading applications. Assign JIRA tickets, stories & tracking issues to team and follow up until resolution. Make sure critical nightly process runs successfully which loads the data in trading system, report daily system status and escalate accordingly. Ensure successful run of Start of Day/End of Day cycle before & after trading day, which are critical to PM’s and traders. Monitoring and fix issues of daily jobs and windows services essential for trade life cycle. Documentation of issues to make SOP library in Confluence for future reference. To analyze the application logs. In case of code fix, co-ordinate & follow up with Dev team & vendors till resolution. Play key role during migration of application and windows services when new suit of application (CRD) introduce as one stop shop for all trading need. Perform planned annual DR (Disaster Recovery) activity successfully by coordinating with internal teams and vendor. Work on JIRA support stories for automation & problem tickets. Provide regular update on scrum call. Attend the CAB meetings and deployment of code changes on production. Weekend support for maintenance and password change activities. To work in Remedy (ticketing tool) for change requests, to resolve incidents within the SLA. Weekly meeting with team & individuals to improve in our area. Listen & resolve if there is any concern and work upon upskilling of team members. Preparation of Monthly metric which includes support tickets performance, application availability and represent to higher management. Daily catchup meeting with senior management to share update on ongoing issues during APAC, EMEA hours. Show less



Broadridge

• United States
• Financial Services
• 700 & Above Employee

• Senior Member Technical

  • Jun 2015 - Nov 2016

  Monitoring of perl jobs through Active Batch tool. Monitoring job queues on execution agents. Take prompt action on error alerts coming from various jobs. To analyze the application logs. In case of code fix, co-ordinate & follow up with L3 team till resolution. Attend the CAB meetings and deployment of code changes on production. Automation of frequent adhoc request comes from clients. Perform monthly in-house activity i.e. switching of scheduler primary to secondary. SLA monitoring of delivering reports & mutual fund documents to clients. Co-ordinate handling UAT activities on request & working on user requests. Implementation of backup policies. To ensure 100% compliance by close various security loopholes on servers, application and server user id management. To work in Remedy (ticketing tool) for change requests, to resolve incidents within the SLA. Show less



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT Specialist

  • Jul 2010 - Jun 2015

  Co-ordinate Release with SA & DBA Teams for both UAT and Production environments for OS and database migration activities. Interaction with business users to resolve their issues. Co-ordinate handling UAT activities on request & working on user requests. Implementation of backup policies. Involved in disaster recovery and HA testing of servers. To ensure 100% compliance by close various security loop holes on servers, application and server user id management. Monitoring and Reporting Applications based on alerts and server health check by creating automated shell scripts. Automation of daily/Weekly basis reports shared to clients. Prepare and share Weekly/Monthly metrics PPT with client. SLA monitoring To analyze the application logs. In case of code fix, co-ordinate & follow up with L3 team till resolution. To work with MAXIMO (ticketing tool) for change requests, to resolve incidents within the SLA. Show less



Artech Infosystem Pvt. Ltd.

• Noida Area, India

• Application Support Engineer

  • Jul 2008 - Jul 2010



Indiabulls Security Ltd.

• New Delhi Area, India

• Local Compliance Officer

  • Mar 2006 - Jul 2008