Experience

First Financial Northwest Bank

• United States
• Banking
• 100 - 200 Employee

• Retail Branch Manager IV

  • Nov 2021 - Present

  Renton Landing, Washington, United States ➤ Supporting all banking operations including compliance and risk mitigation, back-office functions, and branch growth. ➤ Providing branch management by leading all facets of sales, service, and operations and coaching on existing processes. ➤ Building partnerships with local businesses to build the brand in the local market through community involvement. ➤ Developing strategies, forecasts, financial objectives, and business plans to meet goals and performance metrics. ➤ Leveraging… Show more ➤ Supporting all banking operations including compliance and risk mitigation, back-office functions, and branch growth. ➤ Providing branch management by leading all facets of sales, service, and operations and coaching on existing processes. ➤ Building partnerships with local businesses to build the brand in the local market through community involvement. ➤ Developing strategies, forecasts, financial objectives, and business plans to meet goals and performance metrics. ➤ Leveraging and understanding the Branch Scorecard to identify strategies to successfully grow deposits. ➤ Promoting a strong risk/control environment with processes to evaluate, manage, and conduct new and existing business. ➤ Leading the team in achieving budgeted production goals by acquiring new consumer and business customers. ➤ Driving business expansion and success by implementing productivity strategies to support achieving sales targets. ➤ Educating customers on how to successfully use digital platforms to bank and invest when, where, and how they want. ➤ Managing a portfolio of high-value consumer and business customers and referring customers to other areas of the bank. ➤ Creating a dynamic and engaging culture that encourages team members to provide an exceptional customer experience. ➤ Actively coaching, developing, motivating, and supporting employees so they can provide superior customer service. ➤ Collaborating with senior-level executives to assist with development and implementation of strategic initiatives. ➤ Coaching team to meet expectations of providing excellent customer service and effectively resolving customer issues. ➤ Managing over 16 direct reports and overseeing $165M in deposits, investment referrals, and $60M in credit. ➤ Leveraging available tools and technology to assist the team in identifying and presenting sales and service opportunities. ➤ Successfully handling customer escalations, investigating complaints, troubleshooting issues, and identifying solutions. Show less



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Asset Protection Specialist

  • Nov 2019 - Nov 2021

  Covington,Wa ➤ Identified and investigated possible instances of theft/fraud and trained staff on non-confrontational ways to deter theft. ➤ Achieved consistent shrink improvement of 25% annually through implementing corporate improvement programs. ➤ Developed business strategies to reduce inventory shrinkage and reviewed security footage to identify repeat offenders. ➤ Protected assets from loss due to theft or operational compliance issues by creating and executing loss prevention plans. ➤… Show more ➤ Identified and investigated possible instances of theft/fraud and trained staff on non-confrontational ways to deter theft. ➤ Achieved consistent shrink improvement of 25% annually through implementing corporate improvement programs. ➤ Developed business strategies to reduce inventory shrinkage and reviewed security footage to identify repeat offenders. ➤ Protected assets from loss due to theft or operational compliance issues by creating and executing loss prevention plans. ➤ Reviewed CCTV, EAS, exception reports, and other media to identify staff who may be engaging in dishonest activity. ➤ Partnered with store operations to conduct inventory investigations and identify opportunities within assigned districts. ➤ Developed and recommended action plans designed to correct deficiencies and minimize shrink exposure at stores. ➤ Completed loss prevention assessments to ensure store followed corporate guidelines while providing feedback. ➤ Reviewed and analyzed shortage results and investigative findings to determine shortage causes and solutions. ➤ Completed investigations with a focus on thoroughness, quality, and attention to detail, timeliness, and cost control. ➤ Analyzed store polices for review and amendment and consulted with regional supervisor for positive changes. ➤ Defined accountability while working with field operations and offered feedback on loss prevention programs. ➤ Taught, coached, and trained associates on proper operational processes as well as store safety compliance standards. Show less



AT Trucking

• United States
• Travel Arrangements
• 1 - 100 Employee

• Owner Operator/Trucking

  • Apr 2014 - Nov 2019

  Kent, Washington, United States ➤ Picked up shipments from the warehouse and safely hauled loads to their destination by the assigned deadline. ➤ Demonstrated safe driving, patience, and stamina while traveling longer distances or making local deliveries. ➤ Called customers from load board regarding their loads, pricing, and estimated time of arrival for their delivery. ➤ Planned efficient routes, adjusted route plans for weather and traffic, and maintained a high standard of safety. ➤ Made certain all activities… Show more ➤ Picked up shipments from the warehouse and safely hauled loads to their destination by the assigned deadline. ➤ Demonstrated safe driving, patience, and stamina while traveling longer distances or making local deliveries. ➤ Called customers from load board regarding their loads, pricing, and estimated time of arrival for their delivery. ➤ Planned efficient routes, adjusted route plans for weather and traffic, and maintained a high standard of safety. ➤ Made certain all activities conformed to regulations and maintained the necessary transaction records and documents. Show less



U.S. Bank

• United States
• Legal Services
• 1 - 100 Employee

• Branch Manager IV

  • Jan 2011 - Feb 2014

  Tacoma, Washington, United States ➤ Ensured customer service Gallup score card is sustained while regularly increasing goal level assigned by region. ➤ Maintained a high level of compliance with all consumer and business accounts and secured account information. ➤ Made decisions and resolved issues regarding resources, objectives, and operations of team to meet business objectives. ➤ Reviewed consumer and business account files after account opening to ensure team has followed up with customers. ➤ Effectively… Show more ➤ Ensured customer service Gallup score card is sustained while regularly increasing goal level assigned by region. ➤ Maintained a high level of compliance with all consumer and business accounts and secured account information. ➤ Made decisions and resolved issues regarding resources, objectives, and operations of team to meet business objectives. ➤ Reviewed consumer and business account files after account opening to ensure team has followed up with customers. ➤ Effectively recruited, inspired, retained, and grew top talent and developed and directed high-performing, diverse teams. Show less



Various Companies

• Book and Periodical Publishing
• 1 - 100 Employee

• Previous Work History

  • 1996 - 2010

  ➤ Assistant Manager – Chase Bank – 2009 to 2010 ➤ Relationship Manager – Key Bank – 2007 to 2009 ➤ Personal Banker – Wells Fargo Bank – 2005 to 2007 ➤ Financial Controller – Roxy Group of Companies – 1998 to 2003 ➤ Apprentice and Full Time Accountant – Nandha & Company, Charted Accountants – 1996 to 1998