Gesundheits- und Krankenpflegerin

• Oct 2020 - Present

Staff Registered Nurse/ Infection Control Nurse

• Nov 2015 - Feb 2020

Undertakes a comprehensive and accurate nursing assessment of clients using suitable assessment tools underpinned by evidenced based knowledge.  Contributes to care planning, involving clients, and demonstrates an understanding of clients’ rights to make informed decisions.  Ensures the client is provided with appropriate information to make informed decisions relating to treatment, and care reflects clients preferences.  Provides nursing care according to plan and undertakes clinical practice procedures and skills in a competent and safe way.  Takes appropriate nursing actions in emergency situations and other situations that compromise client safety.  Takes responsibility for maintaining own professional development updating knowledge to reflect best practice, and sharing knowledge with others.  Practices safely based on professional, ethical and legal standards in accord with relevant legislation, codes, and policies and upholds client rights derived from that legislation.  Practices nursing in a manner that the client determines as culturally safe Promotes an environment that enables client safety, independence, quality of life, and health.  Demonstrates accountability for directing, monitoring and evaluating nursing.  Performance Reviews and contributes to peer review.  Maintains infection control principles Evaluates environmental safety, completes hazard identification and risk assessments.  Proactive and responsible in maintaining health and safety for clients, staff and public.  Consult and coordinate with healthcare team members to assess, plan, implement, or evaluate patient care plans.  Monitor, record, and report symptoms or changes in patients' conditions.  Maintain accurate, detailed reports and records.  Record patients' medical information and vital signs.  Modify patient treatment plans as indicated by patients' responses and conditions.

Customer Service Associate/Telesales Associates/ Trained Retention Representative

• Dec 2012 - May 2014

Provide basic customer service for a high volume of primarily routine inbound calls with the objective of selling new or additional products and/or services while providing customer satisfaction and retention.  Interacts with customers and company sales and or service representatives to handle a variety of functions.  Answers non-technical and technical questions regarding company product and determines the status of returns, repairs, replacements, orders, delivery schedules, etc.  Maintains records of returns, schedule changes, product enhancements or changes, and product pricing.  Resolves return credit problems. 3|krismvillacorta – krismvrn@gmail.com  Answer billing questions Offer retentions  Offers for customers that are planning to cancel accounts  Assist customers that are having network outage on the area- explain reasons and provide options to compensate customer regarding current issue.  Providing basic information of customers plan details, billing details and agreement information.

Company Nurse

• Feb 2011 - Jul 2011

Provides total patient care for predictable patients within scope of practice.  Health care delivery and management: -Provide appropriate nursing care/intervention and first aid treatment to all injured or ill employees/customers, including necessary medical assistance/transport to hospital or home. -Assess and determine health status of employees, before or after an illness or absence, and issue necessary recommendations/confirmations (leave form, medical clearance, etc) -Assist clinical doctor in the delivery of necessary health care services and refer patients for proper case management, or for availment of HMO services -Dispense OTC meds and issue prescriptions within allowable/authorization limit -Engage in health employment screening and participate in health maintenance examination (pre-employment, for regularization and APE) -Implement wellness, immunization and other health programs, in coordination with other departments/divisions. -Conduct home/hospital visits of employees/ customers, as needed.  Health education and benefits orientation: -Provide individual counseling sessions to employees on health care and maintenance, results of health screening and health promotion activities, family planning, exercise and nutrition, including dissemination of various health information, handouts, bulletins, etc.  Administrative Function: -Maintain track and prepare necessary internal and government records and reports, such as number of sick calls, employees on sick leave (per illness), medicines and supplies given and cost, number of injuries, hospitalized and cost, etc. -Request/prepare cash advances and liquidation for hospital or home conduction/ visits of employees/ customers -Assist in the implementation of budget controls on usage of various medicines and office supplies and forms. -Assist in the enlistments and processing of necessary billings relative to various health problems (i.e. vaccination, etc.)