Senior Delivery Manager

• Aug 2022 - Present

Senior Technical Program Manager

• May 2018 - Aug 2022

Technical Programme Manager for Colleague Transformation Programme

• Sep 2016 - May 2018

•Responsible for the technical delivery of the new cloud payroll system for all stores (this includes a new self-serve colleague mobile app). •Collaborating closely with multiple engineering teams to ensure they deliver a scalable and secure product to which we can deploy as frequently as we want.•Working in partnership with business colleagues, to prioritise and resolve technical and business issues within the project.

Technology Manager

• Sep 2014 - Sep 2016

• Worked to deliver a solution in 90 days in response to the GCA (Grocery Conduct Adjudicators) findings. • Worked with product teams to understand requirements and translate them onto Technology backlogs• Tracked and coordinated work to ensure it met quality standards and deadlines• Moved a product team’s ways of working from waterfall to scrum to encourage them to focus on value and fast delivery• Identified opportunity to slow work on multiple cost related products and re-focus engineering teams onto a single ‘cost’ product• Collaborated with engineering team to build up a strong CI/CD pipeline to improve quality and flow• Introduced and managed a process for reporting bugs / incidents within the team to ensure the product remained stable• Wrote user stories and prioritised in a backlog based on value

Technology Leadership Programme

• Sep 2012 - Sep 2014

I joined Tesco’s Technology Leadership Graduate programme in September 2012 working as a Business Systems Analyst in the Business Information team. During my time at Tesco I have done several other placements including:- BIS development and Testing, working with colleagues in Bangalore (India) to deliver projects in Teradata, MicroStrategy, as well as a customised web based solution using HTML, CSS and JavaScript (3 months).- Retail Service (Incident Management & Escalation), worked as a service analyst to ensure incidents in store were escalated to the relevant third parties and resolved. Completed root cause analysis on incidents that caused large impact to Tesco stores (3 months).- Cash Management, Project managed internal and external resource to deliver a new cash based solution for 2 trial stores in a limited time frame (3 months).- Infrastructure Modernisation, project managed and delivered Windows 8.1 build (Enterprise and embedded for Industry) for consumption of different project teams. (3 months).- BIS Data Modelling, helped build a logical data model for promotions (1 month).- Research and Development, learnt how to code in ObjC / XCode and built a proof of concept iOS app. (3 months)

IT Analyst / Business Analyst

• Jun 2011 - Aug 2012

Began work within Andrews on IT helpdesk providing support for software applications, hardware, networking and completing other various tasks. After 7 months I was seconded to a business analyst role for the lettings side of the business. This role involved documenting the current processes used by lettings branches and providing recommendations for improvement. Began work within Andrews on IT helpdesk providing support for software applications, hardware, networking and completing other various tasks. After 7 months I was seconded to a business analyst role for the lettings side of the business. This role involved documenting the current processes used by lettings branches and providing recommendations for improvement.

Information Systems Internship

• Jun 2009 - Jun 2010