Medical Coding Instructor

• Aug 2021 - Present

Coding Analyst

• Jun 2014 - Present

AHIMA CCS-P Certified Medical Coder AHIMA CCS-P Certified Medical Coder

Charge Entry Analyst

• Aug 2012 - Jun 2014

medical billing and coding medical billing and coding

Full-Time College Student

• Jan 2009 - Jul 2012

courses for attaining an AAS for Information Technology Healthcare with an emphasis in Medical Transcription and courses for attaining CPC and CPC-H certificates with AAPC courses for attaining an AAS for Information Technology Healthcare with an emphasis in Medical Transcription and courses for attaining CPC and CPC-H certificates with AAPC

Sr. Customer Service Rep.

• Jun 1997 - Nov 2008

 Gave excellent customer service to inside and outside customers while taking orders and solving backorder issues, billing and credit issues, and helping them with any concerns  Trained newly hired customer service representatives for three years  Covered multiple coworkers’ responsibilities during their times off  Received many rewards and recognitions for innovative money and time-saving improvements  Collaborated with other departments and locations to improve upon and to make procedures cohesive throughout the company  Internal and external ISO-9001 quality audit receiver for the customer service department  Helped create and modify department procedures to ensure harmony with ISO-9001 standards  Volunteered on committees for Ecolab charitable fund donations Show less

Administrative Assistant

• Jun 1996 - May 1997

 Assisted the owner and the owner’s executive assistant with many office procedures  Answered multi-line phone calls; scheduled technician, sales, or other department call-backs  Reminded personnel of scheduled customer visits and calls  Balanced two cash register drawers and deposited at the bank daily  Opened and closed the store  Helped the billing and receiving departments with preliminary paperwork  Helped write the monthly company newsletter  Assisted the owner and the owner’s executive assistant with many office procedures  Answered multi-line phone calls; scheduled technician, sales, or other department call-backs  Reminded personnel of scheduled customer visits and calls  Balanced two cash register drawers and deposited at the bank daily  Opened and closed the store  Helped the billing and receiving departments with preliminary paperwork  Helped write the monthly company newsletter

Customer Service Supervisor

• Sep 1994 - May 1996

 Supervised two customer service representatives in the office  Hired, trained, developed, and promoted personnel in the office  Interviewed, hired, and terminated employees sent to work for companies using Interim to match employees to their job openings  Oversaw hiring, promoting, and terminating procedures at companies to guarantee that legal and ethical standards were being utilized at all times  Drove to each work site every Friday with employees’ paychecks to speak with company representatives personally, to inspect worker conditions, and to inquire of further needs  Answered multi-line phones and gave excellent customer service to employers and employees Show less