Product Manager

• Jan 2023 - Present

Presales Engineer

• Mar 2018 - Dec 2022

Product Development Specialist

• Jan 2013 - Aug 2017

• Test the entire engineering sample product for quality assurance and do some research how to develop more the engineering product sample before going to mass production.• Installation or setup of program (including drivers, plug ins, remote PC using 3rd party software )• Provide superior technical support and build successful long term relationships with both internal and external clients for internal workflow applications• Troubleshoot, escalate and respond to product support requests from sales teams.• Communicate effectively with other technical groups to enhance products and resolve customer issues.• Software update and maintenance.• Computer Hardware repair (motherboard, cellphone. tablet) • Computer standard networking and PC configuration setup.• Knowledgeable in MICROSOFT OA3.0 and OA3.0 bios injection TOOL Show less

Sales Executive

• Jan 2011 - Jan 2013

• Responsible for doing direct business in terms of the products of the firm.• Responsible of sales/channels/distribution principles and methods for partnering/ selling products or services.• Responsible for updating Clients/ Dealers what’s the latest product• Prospect new customers to meet and exceed sales goals; extend sales opportunities with existing clients.

RMA TECHNICIAN

• Oct 2009 - Jan 2011

• Repair duties include following the attached RMA process checklist, Test and troubleshoot systems and board level failures using electronic test equipment and diagnostic software. • Maintains, analyzes, troubleshoots, and repair computer systems, hardware and computer peripherals. • Documents, maintain, upgrades or replaces hardware and software systems. • Contacts customers for unexpected additional repairs before completion. Also contacts customers upon completion of all work to briefly work and schedule pickup of equipment • Skills Computer programs: • Excel, Word, Power point, Internet • Computer trouble shooting, hardware and software • Knowledgeable in Networking Standard configuration /LAN networking. Show less