Kris Lord

Associate Director of Operations - Veteran Opportunities at Team Red, White & Blue
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Contact Information
us****@****om
(386) 825-5501
Location
San Francisco Bay Area, US

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5.0

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Sarah Roberts

Kris is a true professional with strong experience in both the for-profit and nonprofit sector. I had the opportunity to work with Kris in several different roles at Team Red, White and Blue. I first got to know Kris as a volunteer leader in the San Francisco chapter, where she served on the leadership team. She is well-respected by organizational leaders, teammates, and by the volunteers she leads across the West Region. Additionally, Kris was hand-selected into the Eagle Leader Fellowship program, a year-long scholarship for emerging leaders. In this program, she helped lead and plan large-scale events, build the chapter development program, and helped create leadership development content, used to train new volunteer leaders in the organization. Kris is a highly recognized top performer and was hired into Team Red, White and Blue as a Regional Program Manager in 2017. Kris continues to play an instrumental role in helping to lead and professionalize the West Region. She leads without authority and works closely to inspire volunteer leaders across Team Red, White, and Blue. She is compassionate, meticulous, results-driven, and thoughtful. Her ability to innovate and deliver on key programs with limited resources demonstrates her willingness to roll up her sleeves to achieve organizational goals. She inspires others though her leadership, clear communication, and authenticity. Kris knows how to navigate challenges, unite her team towards a common purpose, and deliver results. She fosters teamwork and inclusion across a geographically dispersed team to move the mission of the organization forward. She understands how to drive business development opportunities and partner with key external partners to deliver on key objectives. Additionally, Kris had to step up and lead the region autonomously for nearly a year, in one of the most challenging geographies. She is a true leader. I can’t think of a better professional to have on your team.

Tom McConnell

I have nothing but praise for Kris, both professionally and personally. I worked for, and with, Kris as counsel for the Walnut Creek Manor, a senior living project that Kris managed for 16 plus years. I worked directly with Kris for a majority of those years. Kris and I regularly dealt with sensitive issues, and I was consistently and repeatedly impressed by the reasoned judgment that Kris brought to each and every hurdle we encountered together. Kris offers a rare combination of hard nosed business sense balanced by an appropriate measure of compassion. There were many instances in which I struggled to envision a solution to problems we were confronting that would permit us in the end to walk away from the circumstances feeling good about the result both from a business and personal perspective. But somehow Kris always seemed to strike that delicate balance in a way that made me proud to be a part of her team. Having worked with Kris for as long as I did, it was impossible not to become friends. I am proud of my affiliation with Kris and remain confident that although we no longer work together, she will always be there for me, as I will be for her. I could not recommend Kris more enthusiastically for just about anything she expressed an interest in. She is a winner and someone who would make any team she joined stronger as a result of her presence.

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Credentials

  • Professional Sequence in Editing
    UC Berkeley Extension
    Dec, 2019
    - Nov, 2024
  • Project Management: Solving Common Project Problems
    LinkedIn
    Aug, 2018
    - Nov, 2024
  • Wilderness/Remote Location First Aid
    SAFETY TRAINING PROS, INC.
    Apr, 2021
    - Nov, 2024
  • ASIST suicide intervention training.
    LivingWorks
  • Fair Housing policies
    Misc.
  • Medical Transcription
    Mt. Diablo Adult Education
  • Peer-Support Training
    Growing Veterans
  • Registered safeTALK suicide prevention trainer
    LivingWorks

Experience

    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Associate Director of Operations - Veteran Opportunities
      • Aug 2021 - Present

      Build and lead a team that aims to provide our new veteran members nationally with a personal and positive welcome to Team Red, White & Blue, ensuring they are heard and connected to the engagement and wellness opportunities they most need, whether those are within Team RWB or with one of our mental health and brain health partner organizations. This role has both internal and external facing responsibilities, including leading a growing team of staff dedicated to new veteran member outreach, and championing this effort with partners and supporters. It requires the ability to adapt to the ever changing veteran space and provide realistic expectation setting around outreach metrics to both the organization and to funders. This includes working with strategic-level planning teams for a variety of programmatic and policy initiatives.Works closely with our Grants Manager to ensure necessary metrics are being captured in order to fulfill requirements. Gathers input from other Team RWB staff and consultants to improve upon data capture in support of understanding our veteran population and sharing our findings with partners and supporters. Works with our Technology team to keep every part of this project closely tied in to our existing systems; instrumental in creating a digital platform for outreach efforts and reporting that works with our existing Salesforce platform. Publicly represents Team RWB and outreach program with external constituency groups including community, government, and private organizations.In addition to the above responsibilities, leads and mentors a group of State Coordinators - our highest level of volunteer leader (in NorCal, OR, WA, AK, ID, MT, WY, ND, SD, NE, NM, OK, TX) - who in turn support our Volunteer Leaders, both within chapters and as individual leaders in their communities.

    • Area Director
      • Dec 2019 - Aug 2021

      Led the chapter and community program for over 16,000 members in a ten-state area to support community connection and team-building for our veteran members; used Salesforce to assess the effectiveness of our chapter ability to execute key program deliverables, and provide strategic support for continued growth. Executed two key programmatic pillars: collaborated on the development of the regional leadership development program and executed large-scale regional events to support 140+ volunteer leaders.Demonstrated to key stakeholders, community leaders, and members the value of social connection to increase membership and adoption of Salesforce to improve tracking and effectiveness.Focused on relationship management and leadership development to inspire volunteer leaders, members, and partners, combating veteran isolation and positively impacting health and wellness; increase regional engagement and organizational impact across the West area.Skilled in utilizing writing to engage membership and evangelize our programs.Executed key program deliverables across one of the youngest regions to scale chapter operations and member impact; this included four large-scale regional events which delivered operations and leadership development program training to over 100 volunteer leaders.Additional work on policy management and development for the operations team. Beginning in March of 2021, took on the management and scaling of our new national veteran member welcome project.

    • Program Manager
      • Jan 2017 - Dec 2019

      As Regional Program Manager, was responsible for the effective execution of our two programs, Chapter & Community Program (CCP) and Eagle Leadership Development Program (ELDP) within the region. Reported to the Regional Director and served on a regional team comprised of both full-time staff and volunteers. Served as the primary conduit between national, full-time staff, and the volunteer Eagle Leaders who deliver our CCP program in hundreds of communities across the country. Excellence required in tracking and influencing programmatic outcomes while maintaining a relationship-first approach that included resourcing, advising, encouraging, and mentoring Eagle Leaders. Led the West Region during a key technology transition to Salesforce, and during the 2019 expansion from three to nine states resulting in an increased scope and impact.Primary Duties & Responsibilities• Built and maintained genuine relationships with Eagle Leaders• Trained and mentored Eagle Leaders on Team RWB programs• Provided timely, consistent, and effective communication of guidance to Eagle Leaders• Assisted Eagle Leaders in developing market-specific approaches to successful program outputs• Delivered curriculum to Eagle Leaders during Eagle Leader Experiences• Coordinated activities involving multiple chapters• Executed national and regional events employing appropriate guidance and seeking to maximize outputs• Conducted outreach to increase veteran involvement in the region• Fostered and maintained relationships with regional partner organizations• Utilized and ensured utilization of Salesforce and other technologies to ensure programmatic effectiveness• Oversaw efficient administration of chapter budgets; supported Regional Director in management of regional budget• Ensured accurate and timely collection of key metrics and data (interactions, surveys, testimonials)• Supported business development and marketing efforts within the region

    • United States
    • Real Estate
    • Project Manager
      • Sep 2006 - Jan 2017

      Responsible for overseeing all on-site operations, functions, and activities of a 418-unit senior rental housing community, with an annual budget of over $5 million. Reported with 100% accuracy on over $450K in monthly revenue; occupancy rates averaged 100%.Built and led effective teams to attain property goals and objectives, to continue to drive revenue and maintain the highest standards of care and community.Instrumental in shaping the policies, legal guidelines, and voice of the property.Empathetic leadership and relationship management with over 550 residents, resident families, and property owners allowed for over 90% of issues to be resolved via mediation versus litigation; ability to manage a diverse group of stakeholders allowed for an understanding of diverse needs and the role each stakeholder played in the success of the community.Skilled in conflict resolution and emergency response, to maintain resident care and welfare.

    • Assistant Manager
      • Oct 2003 - Sep 2006

      Took on an increasing level of responsibility, covering all areas of the Project Manager role. This allowed for a seamless transition from Assistant Manager to Project Manager.

    • Maintenance Coordinator
      • Nov 2000 - Oct 2003

      Sole liaison between senior residents and maintenance staff. Clear communication and empathetic listening skills were paramount to resolution of daily requests for assistance. Responsible for document tracking, vendor and insurance program management, process improvements, assisting emergency service personnel.

Education

  • UC Berkeley Extension
    Professional, Technical, Business, and Scientific Writing--Advanced Editorial Workshop, A
    2019 - 2019
  • UC Berkeley Extension
    Professional, Technical, Business, and Scientific Writing--Editorial Workshop II, A
    2019 -
  • UC Berkeley Extension
    Professional, Technical, Business, and Scientific Writing--Editorial Workshop I, A
    2019 -
  • UC Berkeley Extension
    English Language and Literature, General - Grammar, Mechanics, and Usage for Editors, B+
    2018 -
  • Stanford Continuing Studies
    Creative Writing - Mastering the Personal Essay with the Masters, A+
    2016 -
  • California State University-East Bay
    Bachelor’s Degree, Sociology
    -

Community

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