Experience

ALPHA

• United States
• Information Technology & Services
• 1 - 100 Employee

• AV & Digital Signage Project Manager

  • Apr 2023 - Present



Muckleshoot Casino

• Auburn, WA

• Senior Sound and Lighting Coordinator

  • Feb 2018 - Apr 2023

  As the Senior Sound and Light Coordinator, I, along with my team of techs, are responsible for concert production in our venues 500 seat club, as well as our 20,000 square foot event center. Our team is also responsible for all digital signage on property, along with A/V support that is needed by both internal and external guests. As the Senior Sound and Light Coordinator, I, along with my team of techs, are responsible for concert production in our venues 500 seat club, as well as our 20,000 square foot event center. Our team is also responsible for all digital signage on property, along with A/V support that is needed by both internal and external guests.



SearchPros Staffing

• Greater Seattle Area

• Help Desk Support Technician

  • Aug 2017 - Feb 2018

  • Image new customer’s computers using MDT • Perform SCCM Deployments • Utilize Cherwell Service Manager for ticket and work tracking. • Troubleshoot and resolve all OS and Office365 tickets. • Image new customer’s computers using MDT • Perform SCCM Deployments • Utilize Cherwell Service Manager for ticket and work tracking. • Troubleshoot and resolve all OS and Office365 tickets.



Milgard Windows and Doors

• Building Materials
• 700 & Above Employee

• Support Desk Supervisor

  • Nov 2016 - Jun 2017

  As the support desk supervisor, I am responsible for a team of 4 analysts that handle support calls that range from our internal quoting software for dealers to general PC support calls for windows desktops and laptops within the company. The support desk also handles the enrollment of company owned, as well as personal mobile devices in MaaS360, which allows access to company resources. I, along with one of the members of my team are responsible for procurement of IT equipment. With that procurement, I also have to forecast life cycle replacement of corporate equipment. Show less



Green InfoSystems

• Information Technology & Services
• 1 - 100 Employee

• Service Engineer

  • Jul 2015 - Jul 2016

  • Service Engineer for www.microsoft.com sites and services infrastructure that runs over 3,000 applications • Accountable for building out new servers, both VM, and Physical assets by creating and using extensive PowerShell build and verification scripts • Managed monthly security patching of web servers demanding use of SQL querying logic to determine server account locations across the operating infrastructure • Deployed, monitored and documented the Download Center (DLC) Front End site/services: http://www.microsoft.com/download, DLC web service layer, and DLC publishing pipeline • Strong cross-group collaboration skills working with internal groups Show less



HCLTech

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Service Engineer

  • Oct 2013 - Jul 2015

  • Service Engineer for www.microsoft.com sites and services infrastructure that runs over 3,000 applications • Accountable for building out new servers, both VM, and Physical assets by creating and using extensive PowerShell build and verification scripts• Managed monthly security patching of web servers demanding use of SQL querying logic to determine server account locations across the operating infrastructure• Deployed, monitored and documented the Download Center (DLC) Front End site/services: http://www.microsoft.com/download, DLC web service layer, and DLC publishing pipeline • Strong cross-group collaboration skills working with internal groups Show less

• Senior Software Analyst

  • Feb 2011 - Oct 2013

  • Reviewed tickets to identify trends, once trends were identified created process improvement methods and procedures and saved Microsoft approx. $250,000 annually • Assisted Download Services Platform (DSP)) team in applying monthly security patches, hotfixes and performing Build Verification Testing



General Dynamics Information Technology

• IT Services and IT Consulting
• 700 & Above Employee

• Computer & Information Systems Management

  • May 2001 - Mar 2008

  • Performed quality assurance, troubleshooting analysis, installation, maintenance and programming for complex computing systems • Developed and coordinated training simulations for external unit according to specified simulations operations • Collaborated with various vendors to establish quotes for requests and evaluated responses for computer and telecommunications software and hardware acquisitions • Tested and evaluated new software/hardware products, made recommendations based on testing and evaluation and reported results to upper management Show less



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Fire Support Specialist

  • Aug 1992 - Oct 2000

  I was stationed in at the following installations. Ft. Campbell KY 2ND BN 320TH FA Camp Case Korea 2nd BDE 2ID Ft. Lewis WA I Corps FSE Baumholder Germany 4th BN 27th FA. . I was stationed in at the following installations. Ft. Campbell KY 2ND BN 320TH FA Camp Case Korea 2nd BDE 2ID Ft. Lewis WA I Corps FSE Baumholder Germany 4th BN 27th FA. .