Experience

Hachette Book Group

• United States
• Book and Periodical Publishing
• 700 & Above Employee

• Returns Center Manager

  • Apr 2016 - Present

  Manage the operations of the Returns Center (a 500,000 square foot facility) for Hachette Book Group. Facility processes inbound customer returns as well as picks and ships overstock orders. • Responsible for preparing and managing budget of the Returns Center• Five distinct departments within the Returns Center: Bulk, Data Entry, Processing, Inventory Control, and Refurbishment



Pearson Education

• South Africa
• 1 - 100 Employee

• Manager, Business Analysis

  • Mar 2015 - Apr 2016

  • Supported Lebanon and Indy North warehouse in LogPro application.• Initiated change request and testing of completed changes to insure they met the needs of the business unit.• Areas of support included application security, reporting, and query design.

• Supervisor, warehouse and operations

  • Jun 2006 - Mar 2015

  • Primary department responsibilities are Receiving and Inventory Control.• Directly supervises a staff of 27 to 40 diverse employees performing various tasks.• Member of implementation team for key integrations and system installs (Connections Education in 2012, Pearson Assessments in 2011, and LogPro in San Antonio in 2008).• Key member of the migration team responsible for moving product out of the Lebanon DC. Designed the process to use in Lebanon and responsible for daily operation.• Moved 220+ truckloads of product to Cranbury, NJ with the project being ahead of schedule.• Product moves to Indy North facility began in March. Projecting 600 trucks for this move.• Manages third party distribution, storage, and billing.• Storing 4000+ pallets for Hachette Book Group. Worked with Legal to revise and present contract to Hachette as well as VP of Distribution.• Stored approximately 1500 pallets for CNH.• Provided 3rd party fulfillment for CSI, Inc. This included direct fulfillment to their customers.• Contact point for trailer storage agreements with Ryder and CNH. Provided contract revisions for each of these business opportunities.• Maintained records and billed each customer for services rendered at the end of each month.• Communicated directly with high level contacts with various business units to resolve problems.• Create and maintained a team friendly environment dedicated to quality and doing the job right the first time.• Responsible for servicing 5 distinct business units with different ERPs (PTG and ELT, DK, Pearson Assessments, Connections Education, and Pearson Education 6-12).• Filled in for department manager while he was assigned to the Spain project from 2006 to 2011.• Assisted in warehouse design and locating rule setup for Spain build.• Coordinated activities across three shifts in Receiving.• Returns Put-away supervisor from August 2010 to October 2013.• Inventory Control added November 2013.• Singapore warehouse move

• Supervisor, Returns Processing

  • Feb 2001 - Jun 2006

  Processed returns for 3 different business units and ERPs.

• Team Leader, Returns

  • May 1997 - Feb 2001

  Started as a company representative to assist our 3rd party returns vendor (RTi) learn and meet our expectations and customer base. Position moved to Lebanon, IN in 2000.