Experience

Matilda Jane Clothing

• United States
• Retail
• 100 - 200 Employee

• Customer Service Specialist

  • 2017 - Present



AT&T

• Fort Wayne, Indiana

• Retail Sales Consultant

  • Apr 2014 - Present

  Assisted new and existing customers in the selection and purchase of products and services. Processed customer bill payments. Performed back office duties including inventory and repair. Maintained and designed marketing projects. Advised customers on methods of solving their needs or problems. Communicated product and service information. Assisted new and existing customers in the selection and purchase of products and services. Processed customer bill payments. Performed back office duties including inventory and repair. Maintained and designed marketing projects. Advised customers on methods of solving their needs or problems. Communicated product and service information.



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Wireless Consultant

  • Dec 2012 - Present

  Helping existing as well as new customers in the purchase and selection of services and products. Processed customer bill payments effectively and answered basic questions regarding customer service. Communicated with customers effectively providing them information regarding products, services, equipment usage, billing procedures and feature functionality. Making outbound calls for prospecting opportunities and customer follow-up. Maintained clean retail work area. Performed… Show more Helping existing as well as new customers in the purchase and selection of services and products. Processed customer bill payments effectively and answered basic questions regarding customer service. Communicated with customers effectively providing them information regarding products, services, equipment usage, billing procedures and feature functionality. Making outbound calls for prospecting opportunities and customer follow-up. Maintained clean retail work area. Performed back office duties effectively including accessory stock, inventory and repair. Show less Helping existing as well as new customers in the purchase and selection of services and products. Processed customer bill payments effectively and answered basic questions regarding customer service. Communicated with customers effectively providing them information regarding products, services, equipment usage, billing procedures and feature functionality. Making outbound calls for prospecting opportunities and customer follow-up. Maintained clean retail work area. Performed… Show more Helping existing as well as new customers in the purchase and selection of services and products. Processed customer bill payments effectively and answered basic questions regarding customer service. Communicated with customers effectively providing them information regarding products, services, equipment usage, billing procedures and feature functionality. Making outbound calls for prospecting opportunities and customer follow-up. Maintained clean retail work area. Performed back office duties effectively including accessory stock, inventory and repair. Show less



Frontier Communications

• Telecommunications
• 700 & Above Employee

• Customer Service

  • Jun 2011 - Feb 2012

  Answered inbound calls in support of customer needs for television, Internet and home phone service. Reviewed accounts and bills to make sure my customers have the best package available for their money. Created new accounts for residential customers and housing additions. Assisted in the collections department by setting payment arrangements on delinquent and written off accounts. Answered inbound calls in support of customer needs for television, Internet and home phone service. Reviewed accounts and bills to make sure my customers have the best package available for their money. Created new accounts for residential customers and housing additions. Assisted in the collections department by setting payment arrangements on delinquent and written off accounts.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Customer Service

  • Jun 2007 - Jun 2011

  Answered inbound calls in support of customer needs and conveyed in a reassuring manner step by step instructions to resolve mobile/network issues. Reviewed accounts and bills to make sure my customers have the correct features for what they use. Assisted in the Retention Department to save our customers and offered incentives to retain their services. Activated new accounts and assisted in management calls. Assisted in the collections department and set up holds and payment arrangements on… Show more Answered inbound calls in support of customer needs and conveyed in a reassuring manner step by step instructions to resolve mobile/network issues. Reviewed accounts and bills to make sure my customers have the correct features for what they use. Assisted in the Retention Department to save our customers and offered incentives to retain their services. Activated new accounts and assisted in management calls. Assisted in the collections department and set up holds and payment arrangements on delinquent and written off accounts. Show less Answered inbound calls in support of customer needs and conveyed in a reassuring manner step by step instructions to resolve mobile/network issues. Reviewed accounts and bills to make sure my customers have the correct features for what they use. Assisted in the Retention Department to save our customers and offered incentives to retain their services. Activated new accounts and assisted in management calls. Assisted in the collections department and set up holds and payment arrangements on… Show more Answered inbound calls in support of customer needs and conveyed in a reassuring manner step by step instructions to resolve mobile/network issues. Reviewed accounts and bills to make sure my customers have the correct features for what they use. Assisted in the Retention Department to save our customers and offered incentives to retain their services. Activated new accounts and assisted in management calls. Assisted in the collections department and set up holds and payment arrangements on delinquent and written off accounts. Show less