Experience

Redpoint Global Inc.

• United States
• Software Development
• 100 - 200 Employee

• Senior Technical Writer

  • Mar 2021 - Present

  As the most senior technical writer at Redpoint Global, I: --Am advising the company on improving their technical writing tools and practices as a member of the corporate Best Practices team. --Wrote documentation for both locally-installed Enterprise and SaaS applications. --Pitched moving from pdf-based documents to markdown-based static docs sites and built the first prototype static docs site using Docusaurus. Static site-based documentation is now the company standard. --Created a prototype video that showed what a company application does, how it works, and what problems it can solve for inclusion on the static docs site. Show less



Technical Writer Consultant

• Portland, Oregon

• Senior Technical Writer

  • Jun 2017 - Mar 2021



Janrain, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Technical Writer

  • Aug 2014 - Jun 2017

  As Janrain's sole Technical Writer, I explained how to install, use, and customize Janrain's customer identity software. -- Helped migrate legacy content from a WordPress-based system to an in-house designed site based on Hugo and GitHub, implemented as a static site stored on an Amazon S3 bucket. The old site required expensive WP Engine hosting, while the new site cost less than a dollar a month. -- Implemented a new corporate release notes site, again using the Hugo/GitHub/S3 stack. As Janrain's sole Technical Writer, I explained how to install, use, and customize Janrain's customer identity software. -- Helped migrate legacy content from a WordPress-based system to an in-house designed site based on Hugo and GitHub, implemented as a static site stored on an Amazon S3 bucket. The old site required expensive WP Engine hosting, while the new site cost less than a dollar a month. -- Implemented a new corporate release notes site, again using the Hugo/GitHub/S3 stack.



NV5 Geospatial Software

• United States
• Software Development
• 1 - 100 Employee

• Senior Technical Writer

  • Dec 2006 - Apr 2012

  Wrote API documentation, user guides, and code examples for the Interactive Data Language (IDL), used to analyze data and extract meaningful visualizations from complex numerical data. IDL is popular in the sciences, such as astronomy and medical imaging. Wrote online help topics for the ENVI software application, which processes and analyzes geospatial imagery. It is commonly used by remote sensing professionals and image analysts. Created a series of "how-to" videos for the IDL product, which were incorporated into the online help system and posted to the company's YouTube page. Show less



McData Corporation

• Broomfield, Colorado

• Contract Technical Writer

  • May 2006 - Nov 2006

  Documented control software for Internet switches and routers. Documented control software for Internet switches and routers.



Proxix Solutions, Inc.

• Software Development
• 1 - 100 Employee

• Contract Technical Writer

  • Feb 2004 - May 2005

  As Proxix’s first technical writer, I wrote and updated API programmer guides, software user manuals, white papers, and proposals. Proxix creates code libraries and software to solve geospatial mapping problems. As Proxix’s first technical writer, I wrote and updated API programmer guides, software user manuals, white papers, and proposals. Proxix creates code libraries and software to solve geospatial mapping problems.



Fischer Imaging

• Medical Equipment Manufacturing
• 1 - 100 Employee

• Contract Technical Writer

  • Nov 2003 - Feb 2004

  Updated digital X-ray (mammography) machine operator and repair manuals. Drew wiring schematics and part diagrams by interviewing technicians and crawling through machines on the production floor. Updated digital X-ray (mammography) machine operator and repair manuals. Drew wiring schematics and part diagrams by interviewing technicians and crawling through machines on the production floor.



Sagent Technology

• Software Development
• 1 - 100 Employee

• Technical Writer

  • Mar 1998 - Jul 2002

  Wrote user guides, online help, installation guides, and API reference manuals for business intelligence applications and address standardization/cleansing/geocoding applications and libraries. Wrote user guides, online help, installation guides, and API reference manuals for business intelligence applications and address standardization/cleansing/geocoding applications and libraries.



Electronic Data Systems (EDS) / Video Lottery Consultants

• Bozeman, Montana

• Technical Writer

  • Jul 1995 - Aug 1997

  Researched, wrote, and updated operation manuals, repair manuals, and training guides for gaming machines and lottery terminals. Researched, wrote, and updated operation manuals, repair manuals, and training guides for gaming machines and lottery terminals.



Extended Systems, Inc.

• Bozeman, Montana

• Contract Technical Writer

  • Nov 1994 - Apr 1995

  Wrote a users' guide for a network fax server product. Wrote a users' guide for a network fax server product.



Cytomation, Inc.

• Fort Collins, Colorado

• Software Engineer

  • Jan 1994 - Jun 1994

  Updated and maintained a real-time data acquisition and analysis program in C for a cell analysis instrument. Updated and maintained a real-time data acquisition and analysis program in C for a cell analysis instrument.



Martin Marietta

• Colorado Springs, Colorado

• Associate Software Development Engineer

  • Aug 1992 - Jan 1994

  Junior programmer on a team that created a UNIX-based GUI in C++ and Motif for a 500,000-line real-time missile defense simulation. Junior programmer on a team that created a UNIX-based GUI in C++ and Motif for a 500,000-line real-time missile defense simulation.