Experience

IDrive Inc.
• United States
• Software Development
• 1 - 100 Employee
• Infrastructure Technician

  • May 2019 - Present

Deep Roots Escavation
• Excavator

  • Apr 2018 - May 2019


PATH

• United Kingdom
• Design
• 1 - 100 Employee

• Desktop Support Specialist

  • Jun 2017 - Dec 2017

  Project lead for upgrading all Path users to Windows 10, new images. Troubleshoot and resolve main cause of hardware, software, and network issues. Track and record incident requests using Jira ticketing system. Escalate tier 2 & 3 tickets to appropriate personnel in IT department. Back-Up user data & transfer to newly imaged laptops or replacements. Configure laptops for new users and upgrades. Add and remove machines from domain. Provide software & hardware support for around 500 employees. Install and update software for users. Asset tracking & Inventory via Lansweeper and AD. Reset user passwords and move computer assets in correct OU within Active Directory. Design and create knowledge base articles and how to documents. Assigned miscellaneous design projects. Hardware repair, drive swaps. Show less



Washington University School of Medicine

• United States
• Medical Practices

• IT Service Desk Technician

  • Mar 2015 - Jul 2016

  Provide support for over 300 users by phone, email, onsite, and remotely. Troubleshoot and resolve hardware, software, and network issues. Image Windows based desktops & laptops. Install, update, and maintain software. Active Directory – Account Creation, Password Resets, Group Policies, Asset Tracking. MS System Center Configuration Manager – migrate user profiles, RDP, deploy software & updates. Log and track calls/emails using web based ticketing system. Provide support to end-users for PCs, printers, mobile phones, and web based applications. Worked daily with a Technical Lead and Computer Specialists. Show less



Kompleat Services Inc.

• IT Technician

  • Aug 2013 - May 2016

  Contracted to connect/disconnect PC's, Monitors, Docking Stations,Printers, Peripherals, Laptops, and phones for large office relocation.Cable Management. Train new employees. Supervise other technicians while on site. Contracted to connect/disconnect PC's, Monitors, Docking Stations,Printers, Peripherals, Laptops, and phones for large office relocation.Cable Management. Train new employees. Supervise other technicians while on site.