Experience

Higley Unified School District

• United States
• Education Administration Programs
• 300 - 400 Employee

• Systems Administrator

  • Oct 2022 - Present

• IT User Support Analyst

  • Jun 2022 - Oct 2022

• IT User Support Technician Senior

  • Feb 2018 - Jun 2022

  -Responds to computer trouble calls from Level I Techs requiring support.-Support for all IT equipment, including servers, PCs, Macs, iPads/tablets, printers, iPhones, VOIP phones, projectors, audio-video equipment and other miscellaneous equipment.-Plan and implement various projects, work with various departments and vendors. -Troubleshoot and support servers, user accounts, E-mail servers, DHCP, DNS, File and Print Servers, Cisco Unity Connection and Cisco Call Manager and various other hardware and software problems.-Plan, implement and develop Windows and Mac images for staff and student devices.-Assists in the implementation and evaluation of the Server/Client and other software.-Experience with Windows Server 2019/2016/2012/2008, Windows 10/8/7, Active Directory, Cisco Unity, Cisco Unified Call Manager. -Experience with Office 365 and Google GSuite integrations. Show less

• IT User Support Technician

  • Feb 2016 - Feb 2018

  -Primary contact for multiple school staff and students regarding matters of computers, printers/copiers, phones, and mobile devices.-Administrative role in a Windows Active Directory environment.-Collaboration with peers to accomplish larger projects such as end of the year testing or site-wide technology refreshes.-Knowledge of various software, i.e.; Microsoft Office, AirWatch, and Windows Administrative Tools.-Preparation of audio/video equipment for the purpose of recording various events.-Experience with computer imaging through Windows PXE boot.-Experience with work order and inventory management software. Show less

• Custodian

  • Jun 2015 - Feb 2016

  -Keep buildings and grounds neat and clean at all times.-Clean and maintain all assigned workspaces and equipment.-Work in a team environment in order to meet deadlines.