Experience

Lingua Centrum jazyková škola

• Czechia
• Education Management
• 1 - 100 Employee

• Senior Teacher

  • Sep 2018 - Present

  • Administered preliminary tests to determine language level of students • Worked with all levels of English speakers, both adults and children • Created interactive lesson plans including games, role plays, and task based learning activities • Tailored lessons to student’s needs, focusing on practical use of the language that could be used immediately in every day conversation • Selected appropriate course materials, resources, and methods according to the content area and student abilities • Wrote reports on students providing clear, formative feedback and suggestions as to how to improve language abilities and learning skills • Created, administered, and evaluated formative and summative assessments for students • Recorded lesson plans, attendance records, assessment information, and student data in the school’s electronic data management system • Worked in elementary school with 5th-7th grade students, assisting the English teacher by developing and teaching lessons as a native English speaker Show less



The American University of Rome

• Italy
• Higher Education
• 100 - 200 Employee

• Graduate Student

  • Jan 2018 - Sep 2018



University of Kent

• United Kingdom
• Higher Education
• 700 & Above Employee

• Graduate Student

  • Aug 2017 - Dec 2017



Let's Speak Language House

• Madrid Area, Spain

• Teacher

  • Mar 2017 - Jul 2017

  Taught beginner to advanced levels of English to adults and children. Developed curriculum and created lesson plans for various ages and levels of subject knowledge. Taught beginner to advanced levels of English to adults and children. Developed curriculum and created lesson plans for various ages and levels of subject knowledge.



BroadPoint Federal, Inc.

• United States
• Information Technology & Services
• 1 - 100 Employee

• Business Analyst

  • 2016 - 2016

  • Develop best practices for business process workflows • Ensure accuracy of project deliverables • Work independently with client and to identify solutions that meet business needs, goals, or objectives • Work with customers to ensure customer satisfaction and positive feedback • Serve as the conduit between the customer community, and the project technical team to achieve successful project functionality • Gather, analyze and document project requirements • Execute project plan so desired outcomes are achieved Show less



Facility Cleaning International

• Facilities Services
• 1 - 100 Employee

• Project Manager

  • Jul 2014 - Jul 2015

  Managed and directed business activities including budgeting, purchasing, invoicing and contracting • Designed and implemented facilities management policies and procedures in order to ensure smooth operations • Trained clients on policies and procedures • Managed the service request database by accurately scheduling and assigning work tickets to the correct personnel • Provided administrative and logistical support to managers in the field • Developed and promoted vendor relationships • Managed service level agreements for multiple contracts ensuring all requests and deliverables fell within the statement of work Show less



MicroPact

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Relations Manager

  • Nov 2012 - Apr 2014

  • Supervised staff and daily operations of the Customer Relations department including complaint resolution, billing inquires, employee management & training, and customer feedback• Managed special projects to include staffing, deliverable scheduling, budgeting and documentation• Developed company-wide standard operating procedures and best practices for customer interactions such as support request intake, complaint escalation/ resolution, and customer communication • Created performance metrics and benchmarks used to evaluate processes, increase efficiency and motivate employees • Maintained a 96% customer retention rate over a four year span• Sold over $1 million in 2013, a 400% increase in sales from the previous year • Managed customer database to track and report on over 200 projects• Developed new metrics used to measure the success and effectiveness of customer’s systems • Ensured customer experience goes “above and beyond” set expectations and maintained consistency throughout the lifespan of the project Show less

• Customer Relations Specialist

  • Jun 2009 - Nov 2012

  • Responded to and resolved customer support requests orally and in writing• Wrote, edited and distributed monthly company newsletter to customer base• Increased new sales from the Customer Relations department by 20% from previous year • Tracked points of contact, scheduling, notes and other customer information using an in-house database• Developed curriculum for product training courses and conducted product trainings• Managed the customer support portal• Created training materials and trained new employees within the company• Generated 100+ leads for Business Development group • Presented written reports to senior management on state of customer satisfaction• Performed product maintenance for customers• Represented company at federal agency shows/conventions interacting directly with customers, key executive staff and potential buyers• Surveyed clients to determine additional needs in order to enhance product functionality Show less