General Manager

• Sep 2019 - Present

Business Analyst and Business Development Manager

• Jul 2017 - Present

Spearheading strategies to steer the company’s future in a positive direction.Driving the company’s operating capabilities to surpass customer satisfaction and retention, and company goals.Overseeing marketing initiatives and implementing better business practices.Delegating responsibilities to ensure staff members grow as capable participants.Employing various initiatives to coach employees to optimise their capabilities.Assessing and implementing improved processes and new technologies and collaborating with management regarding the implementation of these improvements.Analyse, access and provide technical logical solutions for clients.Systems Implementation for Project Management tools. Development of workflows and processes.Design and develop learning materials for clients around best practices for and use of Project Management software.Provide support and training for clients in G Suite, Cloud Technologies and Business Transformation.

Justice Peace

• Sep 2015 - Dec 2017

Business Analyst

• Jul 2015 - Jun 2017

Review business process, workflows, technical application, documents and system requirements to bring about improvements within the business clients and introduce useful technologies to improve these processes. Design and develop learning materials, including brochures, documents and screencasts Setup, configuration of, and development of projects and workflows for new and existing projects. Review business process, workflows, technical application, documents and system requirements to bring about improvements within the business clients and introduce useful technologies to improve these processes. Design and develop learning materials, including brochures, documents and screencasts Setup, configuration of, and development of projects and workflows for new and existing projects.

Program Manager

• Jun 2009 - Jul 2015

Manage the operations of LETS and the DES DMS programs including the contract performance KPI’s, staffing and performance KPI’s, financials and audits for each of the LETS and DES sites (15 total sites) To actively assist and support the Director of Employment and Training Services and the wider Employment Services Team to ensure that overall performance of the Job Services Australia (JSA) contract Monitor and manage people development, outcome and financial performance, identify and implement industry brokerage strategies, monitor claims, review and implement policies and procedures, foster better practice, review quality, manage projects and develop systems Ensure consistent, best practice and appropriate business solutions are implemented and aligned with the overall JSA and DES contract requirements by identifying, analysing and facilitating improvements to systems, processes and workflows for each of the LETS and DES sites Ensure the JSA and DES contract performance is meeting its contract KPI’s and is being delivered in line with the Department of Employment guidelines and the DEEDs Ensure site audits are completed in a timely manner for each of the Department of Employment audit requirements and inline with the LETS Quality Management system Manage and maintain performance and motivation within the ESA teams by leading, coaching team leaders & staff as required Manage the operations of the LETS sites including staff training Ensure the financial budgets for each of the LETS sites are in accordance with the budget

Systems Developer

• Oct 2006 - Sep 2008

Develop and deploy in-house intranet system over entire Perilya Network. 18 sites in total Project Manager various system developments for the in-house intranet system System integration between existing systems and Perilya intranet Develop and implement systems for various departments ensuring business practice improvement Report/Systems automation and generation Liaise and provide technical advice to all departments and management Demonstrate, document, provide support and deliver training on the systems develop specifically for Perilya Streamline and improve system process for existing systems in consultation with internal clients