Experience

Discover Holidays

• Canada
• Travel Arrangements
• 1 - 100 Employee

• Travel Designer

  • Jul 2021 - Present



Paylidify

• United States
• Financial Services
• 1 - 100 Employee

• Sales Team Manager

  • Nov 2020 - Jan 2021



Pinnacle Hotel Harbourfront

• Canada
• Hospitality
• 1 - 100 Employee

• Sales Manager

  • Jan 2019 - Jul 2020

  • Responsible for the group corporate market - small to medium-sized corporate group room blocks and corporate meetings• Helped with increasing overall hotel revenue by 10% in 2019 by exceeding revenue goals in both catering and rooms by 10-15% through consistent prospecting efforts and sales calls.

• Catering Sales Manager

  • Sep 2016 - Jan 2019

  • Responsible for corporate catering sales market – seminars, executive meetings, product tradeshows and exhibitions, and small to medium-sized conferences. • Responsible for planning all express meetings. Effectively communicate between client and operations team all requirements to fulfill all program needs within a strict time frame. Manage all room blocks booked prior to turning over to event managers. • Responsible for booking offsite conference meetings for citywide programs via solicitation from attendee lists from years past. • Further developing the hotel’s local corporate market segment through pro-active solicitation of new contacts and building relationships with competitors to generate new leads. Show less

• Tour Coordinator

  • Apr 2016 - Sep 2016

  - Worked with our revenue team to enter all tour group reservations in a timely manner and to update all departments regarding arrival and departure patterns for all tours.- Worked with our front office and housekeeping department to ensure all guestroom requests are properly acknowledged and any guest celebration is recognized appropriately. Ensured that all guestroom assignments for tour groups are ready prior to tour arrival and all necessary staff are ready for arrival and departure- Worked with our events and food & beverage teams in the planning of all tour meals. Ensured that all requirements for tour desks, banquet set-up, and dietary requirements are met. Show less



Sun Peaks Grand Hotel & Conference Centre

• Canada
• Hospitality
• 1 - 100 Employee

• Rooms Operations Supervisor

  • Dec 2013 - May 2015

  Housekeeping Supervisor - Responsible for assisting the Housekeeping Manager in the day-to-day operations of the Housekeeping Department - To oversee, guide, and direct all tasks from the arrival preparation to the departure processes of all Housekeeping Staff for guests - Direct team members who clean, stock, and maintain guest rooms, and all public areas. - Complete payroll, departmental orientation for new staff, labor forecasting, inventory management, and staff reviews as required by the Housekeeping Manager - Supervise floor inspections and help train team members as assigned. - Perform mock LRA Audits to ensure the department is performing to Delta Standards - Create and maintain Lost & Found logs and Housekeeping Gratuity Incentive worksheets Front Office Supervisor / Duty Manager / Relief Night Manager - Guide and assist with all tasks, which impact the Guest Arrival and Departure Process at the Front Office - Act as a resource for all team members when addressing service/guest issues - Oversee emergency situations and make prompt decisions based on the best interest and safety of our guests, staff members, and property - Assist in maintaining a high level of professionalism and excellent service - from the arrival and departure process, concierge and area product knowledge, and overall guest satisfaction. - Assist in the performance management of all Front Office Team Members Show less



Delta Hotels and Resorts®

• Hospitality
• 500 - 600 Employee

• Leadership Development Trainee - Rooms

  • Apr 2013 - Dec 2013

  Based out of Delta Sun Peaks Resort in the Thomson-Okanagan region of BC. The Rooms Leadership Development Trainee position is a 1-year program designed to cross train myself as a leader in the Housekeeping (Housekeeping Supervisor) and Front Office (Guest Services Supervisor/Duty Manager) departments. The purpose of the position is to act as a liaison between the Housekeeping and Front Office departments in order to communicate the needs of each department effectively between its leaders.See Rooms Supervisor description for details. Show less

• Night Auditor

  • Oct 2011 - Apr 2013

  - To oversee all of front desk and guest services operations during the overnight shift- Ensure that all rates and guest bills are correct- To prepare accounting, operations, and food and beverage reports for the following morning in an accurate and timely manner- To accurately and precisely prepare monthly forecast reports for the Operations team.- Close out all point of sale operations and transactions



Canadian Rocky Mountain Resorts

• Canada
• Hospitality
• 1 - 100 Employee

• Senior Guest Services Agent

  • Aug 2010 - Oct 2011

  • Checking in and checking out guests in a very welcoming manner• Interacting with guests and providing them with hotel, resort, and activities information• Selling hotel rooms and effectively upgrading guest rooms for a fee through effective salesmanship techniques• Acknowledging all guest issues – everything from room-related, guest services, to food and beverage.• Act as the central hub of communication for the hotel to ensure interdepartmental coordination of services in order to provide a better accommodations and guest experience • Making daily cash deposits precisely and accurately• To provide training and supervision to new guest services agents and to deliver a memorable guest services experience in Deer Lodge.• Prepared for arrivals the following day by setting up appropriate traces to their respective departments and blocking rooms accordingly.• Acted as Deer Lodge's social media coordinator for Facebook (www.facebook.com/DeerLodge) and Twitter (@DeerLodge__LL) Show less

• Night Auditor

  • Aug 2010 - Oct 2011

  - Organize and prepare accounts receivable reports for the company's accounting department- Balance Food and Beverage, Front Office, and Reservations accounts on a nightly, bi-weekly, and monthly basis.- Compile accurate nightly manual reports using Medallion (Front Office) and Squirrel (Food and Beverage).- perform Guest Services and Front Office duties as needed.



The Lazy Gourmet

• Canada
• Hospitality
• 1 - 100 Employee

• Marketing and Events Intern

  • Feb 2009 - Dec 2009

  - Launched and developed The Lazy Gourmet's social media presence through effective use of Twitter - Updated and refreshed all online directories involving the Lazy Gourmet - Tracked website traffic in order to effectively divert resources toward the best sources of business - Liaised with local print outlets using Lazy Gourmet recipes in order to develop a source of free publicity - Launched and developed The Lazy Gourmet's social media presence through effective use of Twitter - Updated and refreshed all online directories involving the Lazy Gourmet - Tracked website traffic in order to effectively divert resources toward the best sources of business - Liaised with local print outlets using Lazy Gourmet recipes in order to develop a source of free publicity



GUESS?, Inc.

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Management Trainee

  • Apr 2008 - Mar 2009

  - Successfully participated and completed the Guess Leveraged Associate pilot program - Employee of the Month; July 2008, Guess Robson - helped with the day to day management of fellow associates - everything from task delegation to goal management - promoted Guess events to the general public through word of mouth and Facebook events. - drove and promoted the Guess lifestyle and brand by immersing clients and coworkers alike in the Guess culture - Successfully participated and completed the Guess Leveraged Associate pilot program - Employee of the Month; July 2008, Guess Robson - helped with the day to day management of fellow associates - everything from task delegation to goal management - promoted Guess events to the general public through word of mouth and Facebook events. - drove and promoted the Guess lifestyle and brand by immersing clients and coworkers alike in the Guess culture



Coastal Sound Choral Festival

• Marketing Assistant

  • 2009 - 2009



YM INC.

• Retail
• 700 & Above Employee

• Shift Leader

  • 2003 - 2007

  Prepare daily customer service associate tasks and goals Prepare daily customer service associate tasks and goals