Experience

Nightingale College

• United States
• Higher Education
• 200 - 300 Employee

• Learner Funding Advisor

  • Apr 2023 - Present

  Analyzes learners’ eligibility for a variety of aid programs, including Title IV, military, and other funding Provides financial aid estimates and packaging to learners in a manner that clearly communicates obligations to complete the program and the impact of financial responsibility Assists all learners, learner families, and other relevant parties who may be involved in funding options and accurately answer questions about funding Fluently works with Common Origination and Disbursement (COD) and National Student Loan Data System (NSLDS) Maintains the highest level of customer service in a courteous, prompt, and successful manner and handles confidential and sensitive information with discretion Show less



Amazon

• United States
• Software Development
• 700 & Above Employee

• Human Resources Specialist

  • Nov 2022 - May 2023

  •Responded quickly and accurately to queries from customers via phone, web case, and chat, ultimately providing issue resolution by employing rapid, accurate judgement in the face of ambiguity or broken processes •Interpreted and communicated effectively as a subject matter expert in HR policies to customers and acts as their primary information source •Resolved escalations from internal business partners and customers including senior-level leadership •Identified customer-impacting issues and implemented solutions and process improvements to increase customer satisfaction •Participated in cross-functional process improvement initiatives Show less



National University

• United States
• Higher Education
• 700 & Above Employee

• Processing Specialist I

  • Feb 2022 - Nov 2022

  - Had general responsibility for the accuracy, security, and maintenance of student financial aid and financial information in accordance with established federal, state, and institutional regulations - Interpreted imported financial aid information and researched information provided by academic/financial aid advisors to package student awards - Confirmed each student file is complete and includes all necessary documentation outlined by established guidelines - Packaged student financial aid awards and submit information to Department of Education - Continually developed and adapted new strategies to complete files in a timely manner to keep in coordination with provided deadlines Show less



Post University

• United States
• Higher Education
• 700 & Above Employee

• Financial Solutions Advocate

  • Oct 2020 - Feb 2022

  • Effectively communicated all available payment options and necessary steps of the financial aid process, student responsibilities, and general affordability questions and concerns for new and returning students • Processed imported financial aid information and award student federal aid • Ensured each student file is complete and contains all necessary documentation, including most recent ISIR, correct award letter, and entrance counseling as outlined by established guidelines • Auditef data at the end of each enrollment period to ensure continued eligibility and compliance to policies such as withdrawals and grade level progression, monitor satisfactory academic progress, identify and adjust award for any changes Show less



Navy Federal Credit Union

• United States
• Financial Services
• 700 & Above Employee

• Member Services Specialist

  • Jun 2019 - Oct 2020

  • Accepted inbound calls serving as first point of contact to members • Successfully and thoroughly performed account transactions and executed first call resolution by actively listening, researching information, and consulting other departments • Advised and educated members about products and services • Understood, applied, and complied with company and federal regulations • Accepted inbound calls serving as first point of contact to members • Successfully and thoroughly performed account transactions and executed first call resolution by actively listening, researching information, and consulting other departments • Advised and educated members about products and services • Understood, applied, and complied with company and federal regulations



University of West Florida

• United States
• Higher Education
• 700 & Above Employee

• Financial Aid Counselor

  • May 2015 - May 2019

  • Developed, negotiated, and finalized student financial aid plans consistent with financial planning policies and procedures set forth by federal, state, and institutional regulations • Counseled students and parents on all acceptances and other matters related to financial aid • Processed and monitored athletic tuition and scholarships by assisting with creating a streamline, electronic workflow • Participated in local, state, regional, and federal workshops and trainings to maintain current on all updates and changes to financial aid regulations and procedures Show less



Mississippi Gulf Coast Community College

• United States
• Higher Education
• 200 - 300 Employee

• Director of the Keesler Center

  • Sep 2013 - Apr 2015

  • Developed schedules that provided course offerings and course information• Conducted orientations, advisement, placement testing, and registration• Evaluated transcripts and executed transcript requests• Processed payments and military benefits (MyCAA/Tuition Assistance) for tuition and fees

• Financial Aid Secretary

  • Mar 2013 - Aug 2013

  • Assisted in verifying, reconciling, and the awarding process of federal, stated, and institutional financial aid• Prepared grant and loan reports for student who have obtained financial aid, with all essential and personal information• Maintained student records and requests for evaluations to the Admissions and Counseling Offices

• Student Support Representative

  • Aug 2012 - Mar 2013

  • Evaluated students’ requests, researched answers, and ensured follow-up communications• Developed positive working relationships with all students• Conferred with faculty, program directors, campus counselors, and administrators to help resolve students’ academic and administrative issues



Institute for Disability Studies - USM

• Management Assistant for Program Studies

  • Nov 2010 - Sep 2011

  • Managed payroll records and budgets for the office • Executed clerical duties such as filing, copying, answering phones, responding to correspondence, and scheduling meetings and travel assignments • Managed payroll records and budgets for the office • Executed clerical duties such as filing, copying, answering phones, responding to correspondence, and scheduling meetings and travel assignments



Jackson State University

• United States
• Higher Education
• 700 & Above Employee

• Data Retrieval Clerk/ Collections Counselor

  • Nov 2008 - Oct 2010

  • Established and enforced collection process to obtain student debt as well as created payment arrangements to promote satisfaction of student accounts • Completed and serviced Perkins Loans • Maintained student records through the use of paper files, microfilm, and electronic files • Established and enforced collection process to obtain student debt as well as created payment arrangements to promote satisfaction of student accounts • Completed and serviced Perkins Loans • Maintained student records through the use of paper files, microfilm, and electronic files