Experience

AS Tallinn Airport GH

• Estonia
• Airlines and Aviation
• 1 - 100 Employee

• Customer Service Agent

  • May 2022 - Present

  Preparing the service area and registering the passengers for the flight and boarding the aircraft, checking the ticket, luggage and travel documents with compliance to rules. Registering additional services according to instructions, maintaining and collecting necessary fees. Preparing the service area and registering the passengers for the flight and boarding the aircraft, checking the ticket, luggage and travel documents with compliance to rules. Registering additional services according to instructions, maintaining and collecting necessary fees.



MoreThanWriters

• remote

• Freelance Copywriter

  • Aug 2021 - Present

  Creating persuasive content for marketing and sales purposes. Creating persuasive content for marketing and sales purposes.



ICP-T.E.A.M.S

• United States
• Education Administration Programs
• 1 - 100 Employee

• Tutoring Specialist

  • Feb 2021 - Present

  Assisting students with English language reading, listening and grammar, essay writing, projects, SAT/ACT prep. Assisting students with English language reading, listening and grammar, essay writing, projects, SAT/ACT prep.



TiguToit OÜ

• Project Manager

  • Nov 2018 - May 2020

  Planning, managing and developing seminar rooms and catering according to customer’s needs; Leading catering training and organising corporate events and birthday parties; Coordinating tasks with coworkers. Planning, managing and developing seminar rooms and catering according to customer’s needs; Leading catering training and organising corporate events and birthday parties; Coordinating tasks with coworkers.



Kakslauttanen Arctic Resort

• Finland
• Travel Arrangements
• 1 - 100 Employee

• Sales and customer service

  • May 2017 - Mar 2018

  Good customer service to make bookings for the resort; dealing with payments and boosting sales. Scheduling recreational activities for holiday trips; Taking care of customer's needs and selling tourism product. Good customer service to make bookings for the resort; dealing with payments and boosting sales. Scheduling recreational activities for holiday trips; Taking care of customer's needs and selling tourism product.



Café Swiss, Swissotel Tallinn

• Tallinn, Harjumaa, Estonia

• Hostess

  • Oct 2014 - Oct 2016

  Scheduling restaurant reservations for the guests and planning their seating. Greeting the individuals as they arrive at the facility and seating them. Directing and instructing restaurant personnel on customer's needs and ensuring customer quality service as they arrive; ensuring that customer's special needs are met. Scheduling restaurant reservations for the guests and planning their seating. Greeting the individuals as they arrive at the facility and seating them. Directing and instructing restaurant personnel on customer's needs and ensuring customer quality service as they arrive; ensuring that customer's special needs are met.



HOTEL L'HERMITAGE

• Tallinn, Harjumaa, Estonia

• Service assistant

  • Feb 2013 - Feb 2014

  Greeting guests and ensuring friendly customer service in the restaurant during the breakfast. Greeting guests and ensuring friendly customer service in the restaurant during the breakfast.