Experience

Ladies Who Lead

• India
• Professional Organizations
• 1 - 100 Employee

• Business Growth Consultant

  • Jun 2023 - Present

  Bengaluru, Karnataka, India Develop and implement a comprehensive growth strategy: Develop and execute marketing campaigns across various channels to attract new members. Optimize conversion funnels and user journeys to increase membership sign-ups and conversions. Implement strategies to enhance member engagement and satisfaction, increasing retention rates. Enhance brand presence and partnerships: Develop and implement brand-building strategies to increase the company's visibility and… Show more Develop and implement a comprehensive growth strategy: Develop and execute marketing campaigns across various channels to attract new members. Optimize conversion funnels and user journeys to increase membership sign-ups and conversions. Implement strategies to enhance member engagement and satisfaction, increasing retention rates. Enhance brand presence and partnerships: Develop and implement brand-building strategies to increase the company's visibility and reputation. Cultivate strategic partnerships and collaborations with relevant organizations and influencers. Monitor industry trends and incorporate best practices to stay ahead of the competition. Utilize analytics and data-driven insights to evaluate the effectiveness of marketing initiatives. Monitor key metrics, track campaign performance, and generate reports for management. Make data-informed decisions to optimize marketing strategies and allocate resources effectively. Stay updated on industry trends and implement continuous improvements based on market dynamics. Show less



NHS

• Hospitals and Health Care
• 700 & Above Employee

• Program Manager

  • May 2020 - Jan 2023

  Leicestershire, England, United Kingdom Led a cross-functional team of 10 experts in designing, developing and successfully launching innovative blood-tracking software within the haematology department of eight hospitals. Collaborated closely with 30 biomedical scientists and 30 doctors, overseeing the creation of 45+ new features and the resolution of critical bug fixes. Reduced the emergency blood transfusion time from 30 to 12 minutes for the patients. Analysed the team’s strengths to maximise staff abilities… Show more Led a cross-functional team of 10 experts in designing, developing and successfully launching innovative blood-tracking software within the haematology department of eight hospitals. Collaborated closely with 30 biomedical scientists and 30 doctors, overseeing the creation of 45+ new features and the resolution of critical bug fixes. Reduced the emergency blood transfusion time from 30 to 12 minutes for the patients. Analysed the team’s strengths to maximise staff abilities, assign work to ideal project partners and streamline the scheduling experiences. Created a new ticketing system that reduced bottlenecks by 25% and increased team efficiency. Show less



Apple

• Indonesia
• Software Development
• 1 - 100 Employee

• Supply Operations Project Manager

  • Apr 2019 - May 2020

  London, England, United Kingdom Managed monthly budgets and oversaw purchase orders for retail stores within EMEIA Retail Supply Operations. Provided crucial support to AMR and APAC project teams, particularly during critical product launches and seasonal projects. Collaborated with global cross-functional leadership to enhance best practices, resulting in the successful resolution of over 1000 queries from retail stores within the global retail support network. Led the supply chain for seamless logistics and… Show more Managed monthly budgets and oversaw purchase orders for retail stores within EMEIA Retail Supply Operations. Provided crucial support to AMR and APAC project teams, particularly during critical product launches and seasonal projects. Collaborated with global cross-functional leadership to enhance best practices, resulting in the successful resolution of over 1000 queries from retail stores within the global retail support network. Led the supply chain for seamless logistics and on-site offloading during new store openings, directing high-performing teams of up to 100 members. Achieved a 100% accuracy rate for the EMEIA catalogue, heading a 12-member team in streamlining over 1,000 SKUs and optimizing the user experience (UX/UI) of the internal supplies web order portal for operations teams worldwide, incorporating valuable feedback from key users

• Technical Specialist

  • Jun 2017 - Apr 2019

  London, United Kingdom • By troubleshooting, diagnosing and solving issues with both hardware and software of all apple products. • Educated other team members and customers by delivering training sessions. • By using technical knowledge advice customers with difficult technical inquires. • With strong people skills resolve customer issues by offering solutions. • Ambiguity – gathering and sharing knowledge on new software updates within short period of time.

• Product Specialist

  • Oct 2016 - Jun 2017

  London, United Kingdom • Be knowledgeable on all Apple products/software/hardware. • Deliver excellent customer service, by discovering customer’s needs. • Communicate effectively to all business clients to provide them with right solution. • Team player by communicating in multiple languages. • Be a quick leaner to help other departments help at their busy times. • Be your own leader to make decision without any supervision.



Harrods

• United Kingdom
• Retail
• 700 & Above Employee

• Online Operations Manager - HD Fulfilment London

  • May 2015 - Oct 2016

  Brompton Road, London SW1X 7XL Directs and oversees the order fulfillment process. Responsible for staff whose duties include order entry, administration, and shipping. Establishe processes for order tracking, maintains updated customer contact information, and monitor contracts or agreements for expiration or renewal. Ensures adequate inventory levels are maintained to maximize customer satisfaction and minimize cost. Liaison with sales or customer service regarding ship dates or inventory levels. Plan and… Show more Directs and oversees the order fulfillment process. Responsible for staff whose duties include order entry, administration, and shipping. Establishe processes for order tracking, maintains updated customer contact information, and monitor contracts or agreements for expiration or renewal. Ensures adequate inventory levels are maintained to maximize customer satisfaction and minimize cost. Liaison with sales or customer service regarding ship dates or inventory levels. Plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Reports to top management. Show less



House of Fraser

• United Kingdom
• Retail
• 700 & Above Employee

• Operations Manager

  • Jan 2013 - May 2015

  Leicester, England Manage a team of 8 people to run one of the largest departments in the region of 25 stores, with a turnover of £400,000 a year. •Collaborate with sales managers to analyze customer satisfaction levels and implement a programme to guide and motivate the team-members to improve levels of service. This increased customer satisfaction scores by 4% in three months of program implementation. •Through structured feedback sessions, and better analysis of the customer market, I successfully… Show more Manage a team of 8 people to run one of the largest departments in the region of 25 stores, with a turnover of £400,000 a year. •Collaborate with sales managers to analyze customer satisfaction levels and implement a programme to guide and motivate the team-members to improve levels of service. This increased customer satisfaction scores by 4% in three months of program implementation. •Through structured feedback sessions, and better analysis of the customer market, I successfully introduced a wider selection of perfumes across the department, and set new Key Performance Indicators (KPI’s) to motivate the team and drive more focused targets. As a result, from January 2013 onwards, sales have increased by 10% each month in comparison to previous year. •Revaluated and restructured the application and training process so that interviews landed more ideal optimal candidates who have the right career aspects and cultural fit for specific positions. This resulted in a significant reduction in attrition across the team. Staff turnover decreased 15% to 8% compared to the previous year. I also decreased all zero hour contracts and offered fixed hours to certain staff members which led to reduced reputation damage in the industry. •Improved customer satisfaction from 62% to 95% within 12 months; by providing the staff with extra customer service training and by carrying out primary research to gain knowledge on competitors. •Led and delivered an improved target driven incentive for the team to open a minimum of 6 store cards a month, and decreased the stock-loss by over 15% in the current year by remerchandising the department and adding extra cameras for more security. •Introduced touch screen servers in the store and provided staff with extended online sales training. As a result the department increased its online sales by 10% this year. Show less



Holiday Inn Stratford-upon-Avon

• United Kingdom
• Hospitality

• Assistant Operations Manager

  • Jan 2011 - Dec 2012

  Stratford-upon-Avon • To oversee the duties of the front desk staff. This includes monitoring the expected bookings, ensuring guests are being welcomed and greeted in line with hotel guidelines, and registration and check in procedures have been carried out in a warm and friendly manner. • To ensure that the staff members are handling the special needs of guests adequately - this includes: providing vehicle valet service, causing minimum disturbance, making arrangements for luggage collection… Show more • To oversee the duties of the front desk staff. This includes monitoring the expected bookings, ensuring guests are being welcomed and greeted in line with hotel guidelines, and registration and check in procedures have been carried out in a warm and friendly manner. • To ensure that the staff members are handling the special needs of guests adequately - this includes: providing vehicle valet service, causing minimum disturbance, making arrangements for luggage collection, storage, ensuring that messages for guests have been promptly conveyed, to note down the complaints of the guests, provide answers and support to all ad-hoc needs of guests etc. • To make sure that the guests follow the hotel conduct, rules and regulations, to ensure telephone calls have been handled properly, to provide additional information to the guests about tourist spots, and to ensure that the check out procedures of the guests are executed in a friendly manner. • To maximize the sales and provide a better quality of service by providing the guests with additional information on hotel products, services, partner deals, and to make sure that all guests are satisfied, so that they visit again, thus ensuring repeat business. • For all organised arrangements/functions, I was required to work closely with the conference and events, restaurant, and housekeeping teams, to ensure that the hotel experience is pleasant, consistent and comfortable for the entire group, as well as tailor to for group requirements. Show less