Experience

Theory Eleven Entertainment
• United Arab Emirates
• Entertainment Providers
• 1 - 100 Employee
• Ticketing & Operations Director

  • 2021 - Present


Proactiv Entertainment

• Spain
• Events Services
• 1 - 100 Employee

• Ticketing

  • Nov 2022 - Mar 2023

  - Assumed ultimate responsibility during shows, promptly resolving issues affecting the audience and utilizing high-level judgment and problem-solving skills to make effective decisions. - Monitored ticket inventory and sales performance in real-time to identify trends and adjust marketing and sales tactics as needed. - Worked closely with customer service teams to ensure excellent customer experience before, during, and after the shows. - Managed relationships with ticketing vendors and platforms to ensure the highest quality of service and support. - Conducted regular analysis and reporting on ticketing data to provide insights and recommendations to senior management. - Coordinated with other departments, such as marketing, finance, and operations, to ensure alignment and efficient use of resources. Show less



Alchemy Project

• Entertainment Providers
• 1 - 100 Employee

• Event Manager

  • Jan 2014 - Nov 2021

  - Talent booking and artist management. - Managing relationships with sponsors. - Strategically planning and executing large scale&high-end events across the region. - Producing detailed proposals for event timelines, venues, suppliers, legal obligations, staffing and budgets. - Managing large budget event campaigns. - Finding suitable and commercially viable venues for events. - Working with marketing teams to publicise events. - Sourcing high quality hosts and entertainers. - Defining sales, revenue targets and performance objectives. - Coordinate event logistics and services including production, FOH, BOH and F&B. management. - Social Media Management. - Obtaining permits. Show less



TIXBOX

• United Arab Emirates
• Events Services
• 1 - 100 Employee

• Director Of Ticketing

  • Sep 2014 - Oct 2021

  - Supervises the activities of subordinates. - Coordinates the ticket office personnel matters such as classification, recruiting and new hire actions, interviewing and selecting new staff, resolving employee grievances and ensuring compliance with applicable policies such as affirmative action. - Coordinates advance ticket and gate sales for activities and events, consulting with marketing on promotional activities. - Reconciles ticket sales and cash deposits and prepares reports or financial settlements regarding ticket office activities and events. - Analyzes and plans for event needs for ticketing staff, equipment, supplies and services and takes appropriate action based on budget limitations. - Compiles reports or financial statements regarding ticket office activities and events. • Ensures reliability and accuracy of ticketing database. - Negotiating with the event organizers. - Managing customer relationships. Show less



Sunpoint Tanning Center

• United States
• Financial Services
• 1 - 100 Employee

• Managing Director

  • Apr 2012 - Jan 2014

  - Recruiting, hiring, and training new staff. - Scheduling staff; providing employee feedback; terminating staff if necessary; delegating responsibilities. - Assisting with advertising and promotions. - Basic accounting, including managing salon receipts and expenses, maintaining. books, and depositing daily revenues. - Recruiting, hiring, and training new staff. - Scheduling staff; providing employee feedback; terminating staff if necessary; delegating responsibilities. - Assisting with advertising and promotions. - Basic accounting, including managing salon receipts and expenses, maintaining. books, and depositing daily revenues.



Q&U Entertainment

• Performing Arts

• Public Relations Manager

  • Mar 2010 - Mar 2012

  - Managing the organization’s public relations (PR) team and overseeing all their activities. - Developing and implementing organizational publicity strategies for company events. - Analyzing all media coverage of the organization and drafting appropriate responses. - Direct social media team to engage audiences across traditional and new media - Evaluate opportunities for partnerships, sponsorship's and advertising on an On-going basis. - Managing the organization’s public relations (PR) team and overseeing all their activities. - Developing and implementing organizational publicity strategies for company events. - Analyzing all media coverage of the organization and drafting appropriate responses. - Direct social media team to engage audiences across traditional and new media - Evaluate opportunities for partnerships, sponsorship's and advertising on an On-going basis.