Kouadio Gooré Roland F.
Sales Team Lead Africa at Yango Delivery- Claim this Profile
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Topline Score
Bio
Ezechiel Campbel To
Fabrice was a role model for me. In fact, he was my coach when I discovered the world of customer service. What I remember about him is his self-sacrifice, his determination and his ability to always want to do the right thing. Detail-oriented and meticulous, he has a very strong sense of responsibility. He likes to learn and take on challenges, whatever they may be, which makes him a jack of all trades, and therefore a joker in any team.
LinkedIn User
Roland is just brilliant. During almost 2 years we spent together working at Webhelp, l noticed the upcoming leader he will be. His life is guided by his own set of rules that allow him to focus on accomplishing tasks brilliantly in order to reach the team objectives. His hardworking and his discipline made him one of the best elements of our team. I highly recommend him
Ezechiel Campbel To
Fabrice was a role model for me. In fact, he was my coach when I discovered the world of customer service. What I remember about him is his self-sacrifice, his determination and his ability to always want to do the right thing. Detail-oriented and meticulous, he has a very strong sense of responsibility. He likes to learn and take on challenges, whatever they may be, which makes him a jack of all trades, and therefore a joker in any team.
LinkedIn User
Roland is just brilliant. During almost 2 years we spent together working at Webhelp, l noticed the upcoming leader he will be. His life is guided by his own set of rules that allow him to focus on accomplishing tasks brilliantly in order to reach the team objectives. His hardworking and his discipline made him one of the best elements of our team. I highly recommend him
Ezechiel Campbel To
Fabrice was a role model for me. In fact, he was my coach when I discovered the world of customer service. What I remember about him is his self-sacrifice, his determination and his ability to always want to do the right thing. Detail-oriented and meticulous, he has a very strong sense of responsibility. He likes to learn and take on challenges, whatever they may be, which makes him a jack of all trades, and therefore a joker in any team.
LinkedIn User
Roland is just brilliant. During almost 2 years we spent together working at Webhelp, l noticed the upcoming leader he will be. His life is guided by his own set of rules that allow him to focus on accomplishing tasks brilliantly in order to reach the team objectives. His hardworking and his discipline made him one of the best elements of our team. I highly recommend him
Ezechiel Campbel To
Fabrice was a role model for me. In fact, he was my coach when I discovered the world of customer service. What I remember about him is his self-sacrifice, his determination and his ability to always want to do the right thing. Detail-oriented and meticulous, he has a very strong sense of responsibility. He likes to learn and take on challenges, whatever they may be, which makes him a jack of all trades, and therefore a joker in any team.
LinkedIn User
Roland is just brilliant. During almost 2 years we spent together working at Webhelp, l noticed the upcoming leader he will be. His life is guided by his own set of rules that allow him to focus on accomplishing tasks brilliantly in order to reach the team objectives. His hardworking and his discipline made him one of the best elements of our team. I highly recommend him
Credentials
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Management des équipes commerciales
HEC MarocJan, 2023- Nov, 2024 -
Professional Certificate In Strategic Leadership And Organisational Development
Metropolitan School of Business & Management (UK)Jul, 2022- Nov, 2024 -
Business English Certification Test (BECT)
International Business Management Institute (IBMI)Jun, 2022- Nov, 2024 -
Outstanding Customer Service - Your Ultimate Guide
Alison - Free Online LearningJun, 2021- Nov, 2024 -
Prévention et Secours Civiques : Secourisme
General Service CompanyAug, 2022- Nov, 2024
Experience
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Yango Delivery
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Transportation, Logistics, Supply Chain and Storage
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100 - 200 Employee
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Sales Team Lead Africa
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Aug 2022 - Present
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Sales manager
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Jul 2022 - Aug 2022
B2B and SMB Specialist
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Team Lead
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Jun 2022 - Aug 2022
Supervising Sales teams from Ghana and Zambia
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Telemarketing Specialist
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May 2022 - Aug 2022
• Information and consulting support for users of the Yango Delivery service;• Development of current users of the Yango Delivery service in order to increase the number of deliveries, help in emerging issues;• Use surveys to obtain transparency of statistics on deliveries, reasons for the reduction in deliveries (churn),etc.• Verification of scripts for calls from users of the Yango Delivery service
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Webhelp
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France
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Back Market UK SOS cases Support
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Apr 2021 - May 2022
Was assigned to complex cases for them to be resolved.As per the complexity of the cases, SOS agents were specially trained so as to bring satisfaction.This was a very great experience.
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Back Market UK Trust Pilot cases specialist
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Apr 2021 - May 2022
Majorly respond to Trust Pilot comments and detect negative feedbacks in order to bring satisfaction.The main goal was to make sure that the unhappy customers feel that there is a team behind that works for their issues to be resolved.
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Voluntary New Agents Coach
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Apr 2021 - May 2022
Was a voluntary coach in order to help new agents for them to grow in compentence.Really enjoyed helping others !
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Back Market France Back Care Specialist
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Oct 2020 - Apr 2021
Addressing queries, complaints, and recommendations furnished by French Back Market's customers.Redirecting customers to the pertinent department, if needed.
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Opera News
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Entertainment Providers
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200 - 300 Employee
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Blogger
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Apr 2020 - Sep 2020
Writing instructive and educative articles for readers. Writing instructive and educative articles for readers.
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Education
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2018 - 2019
Université Alassane Ouattara
Maîtrise, Linguistique -
2015 - 2018
Université Alassane Ouattara
Licence, Litterature et linguistique
Community
