Experience

KlasJet

• Lithuania
• Airlines and Aviation
• 100 - 200 Employee

• OPS & Customer Coordinator

  • Jan 2023 - 1 year

  Vilnius, Vilniaus, Lithuania



Baltic Assist

• Lithuania
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Operations Team Lead

  • Dec 2021 - Feb 2023

  Vilnius, Vilniaus, Lithuania Currently working as a lead of Operation’s team for Danish client. Ensuring smooth and accurate team’s work on various processes and client satisfaction on a daily basis. * Helping out my team to achieve operational and personal goals * Capturing the aviation changes and involving them into daily routine * Collaborating with the client side & external/internal managers * Monitoring daily progress, improving daily work procedures, documenting “know-how” * Providing trainings

• Operational Specialist

  • Jun 2019 - Feb 2023

  Vilnius Working basically on international project for trusted and leading worldwide client. I’m part of OPS team based in Vilnius that is working for global provider of airline catering solutions and provisioning services in Stockholm/Copenhagen * Monitoring exact data in the system * Ensuring efficient work through all operational processes * Being a successful connecting bridge between the client and the customer * Keeping high level of work (no delays, mistakes, high… Show more Working basically on international project for trusted and leading worldwide client. I’m part of OPS team based in Vilnius that is working for global provider of airline catering solutions and provisioning services in Stockholm/Copenhagen * Monitoring exact data in the system * Ensuring efficient work through all operational processes * Being a successful connecting bridge between the client and the customer * Keeping high level of work (no delays, mistakes, high accuracy) * Training newcomers and involving them to the daily job routine * Capturing, documenting processes



Telia

• Sweden
• Telecommunications
• 700 & Above Employee

• Sales Manager

  • Dec 2018 - Apr 2019

  Ukmergės 223, Vilnius Direct sales to B2B clients, telemarketing, new big contracts establishment, top performer, highest client satisfaction rate

• Business Customer Service at AB Telia Lietuva

  • Dec 2017 - Apr 2019

  Ukmerges g. 223 Multifunctional work with databases, taking calls and answering queries through various channels. Helping colleagues, making sales, keeping high KPI’S. Making new and extending existing contracts, creating trust on services and customer support. Continuing growth on making sales. Working close with a team and seeking team and individual results together. Doing extra-mile for a customer every second.



BalticLaw Offices

• Lithuania
• Legal Services
• 1 - 100 Employee

• Administrator

  • Apr 2017 - Dec 2017



Transcom

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Logistics Coordinator

  • Oct 2015 - Jan 2017

  Vilnius, Lithuania



Statistics Lithuania. State Data Agency.

• Research Services
• 1 - 100 Employee

• Trainee at Public Relations

  • Feb 2015 - May 2015

  Vilnius *Worked with statistical database and data *Wrote articles for the press/some published on internal Statistics website and by Media *Wrote bachelor “The Creation of Information Management Strategy: a Case Study of Public Sector” based on inner practice