Experience

Compass Digital Labs

• Canada
• IT Services and IT Consulting
• 200 - 300 Employee

• Scrum Master / Project Manager

  • Jul 2019 - Present

• Business Analyst

  • Jul 2017 - Jul 2019


Bell
• United Kingdom
• Advertising Services
• 1 - 100 Employee
• Senior Business Analyst

  • Aug 2015 - Jul 2017


Rogers Communications

• Canada
• Telecommunications
• 700 & Above Employee

• Sr Business Systems Analyst

  • Jan 2013 - Aug 2015

  ✔ Gathers and documents internal and external business user and functional specification requirements and project scope using interviews, document analysis, workshops, surveys and workflow analysis, while working with stakeholders across multiple business units and vendor teams. ✔ Refines requirements using critical evaluation techniques and JAD sessions with business stakeholders and internal/vendor technology teams. ✔ Assess, recommends and builds Business Intelligence reports… Show more ✔ Gathers and documents internal and external business user and functional specification requirements and project scope using interviews, document analysis, workshops, surveys and workflow analysis, while working with stakeholders across multiple business units and vendor teams. ✔ Refines requirements using critical evaluation techniques and JAD sessions with business stakeholders and internal/vendor technology teams. ✔ Assess, recommends and builds Business Intelligence reports, dashboards and interactive tools by collaborating with cross functional development and architecture teams to interpret the needs of the business, design the IT solution and delivery of a quality product. ✔ Communicates with project managers, application developer’s subject matter experts and end users to drill down high-level requirements into detailed business processes and business rules using Use Case Documents and Diagrams. ✔ Documents multiple application impacts in Design Specifications (SDS) and Detail Design Specifications (DDD) documents as well as any Project Change Requests (PCR) documents as per the functional team inputs as well as securing approvals from all stakeholders.

• QA Prime / Lead

  • Sep 2010 - Jan 2013

  ✔ Identified needs for implementing new processes and analyzed project trends to improve and optimize existing processes. Additionally, reviewed project technical design and development documents, provided QA input during the solution design phase and attended JAD sessions. ✔ Planned and developed a test strategy, test requirements, test cases, use cases, schedule, QA budget and staffing requirements to ensure test coverage was in line with business requirements. ✔ Oversaw day to… Show more ✔ Identified needs for implementing new processes and analyzed project trends to improve and optimize existing processes. Additionally, reviewed project technical design and development documents, provided QA input during the solution design phase and attended JAD sessions. ✔ Planned and developed a test strategy, test requirements, test cases, use cases, schedule, QA budget and staffing requirements to ensure test coverage was in line with business requirements. ✔ Oversaw day to day QA testing activities such as defect tracking and status meetings with development and business teams, ensuring schedule and budget were on target. Identified and highlighted problem areas and solution gaps derived from information gathered during planning stages and defects discovered during functional testing. ✔ Facilitated all project related communications with developers, project managers, subject matter experts and senior management, while reporting project status to Project Manager and QA Manager/Sr. Manager.

• Senior QA Analyst

  • Apr 2009 - Sep 2010

  ✔ Reviewed functional and design specifications to ensure full understanding of individual deliverables and performed functional and regression testing for Billing, MPS and AR applications. Additionally, performed functional and regression testing on ongoing projects with emphasis on V21 applications such as MPS, Smart Filter, Win Online and AR. ✔ Identified test requirements from specifications, mapped test case requirements and designed test coverage plan, while providing feedback to… Show more ✔ Reviewed functional and design specifications to ensure full understanding of individual deliverables and performed functional and regression testing for Billing, MPS and AR applications. Additionally, performed functional and regression testing on ongoing projects with emphasis on V21 applications such as MPS, Smart Filter, Win Online and AR. ✔ Identified test requirements from specifications, mapped test case requirements and designed test coverage plan, while providing feedback to team lead and development team. ✔ Documented software issues and enhancement requests and assisted in the development of concise and detailed steps for duplication of the problem. ✔ Designed and developed use cases, test cases and test methodologies based upon system specifications document and detailed design documents.