Kosha Thakkar
Project specialist / Support service at IO Solutions Contact Center- Claim this Profile
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English Full professional proficiency
Topline Score
Bio
Credentials
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Data Analytics: 1 Foundations
LinkedInAug, 2023- Nov, 2024 -
Foundations of Project Management
CourseraMar, 2023- Nov, 2024 -
IT Information Library Foundations Certification (ITIL)
AXELOS Global Best PracticeMay, 2022- Nov, 2024 -
Certified ScrumMaster (CSM)
Scrum AllianceDec, 2021- Nov, 2024
Experience
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IO Solutions Contact Center
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Canada
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Outsourcing and Offshoring Consulting
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300 - 400 Employee
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Project specialist / Support service
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Sep 2022 - Present
- Collaborate with cross-functional teams and stakeholders to optimize project efficiency, ensuring timely delivery of high-quality deliverables that meet or exceed client expectations. - Utilize Microsoft 365 tools and agile project management methodologies to maintain up-to-date project files, data, and documentation, fostering clear communication and streamlined project management. - Proactively address client inquiries and concerns, demonstrating a strong commitment to customer service, while keeping the project manager informed of any issues that may impact project timelines or deliverables. - Identify potential project risks and roadblocks, leveraging problem-solving skills to develop and implement effective solutions, ensuring projects are delivered on time, within scope, and within budget. - Continuously seek opportunities to improve project management processes and procedures, leveraging skills in data analysis and reporting to identify areas for improvement and drive greater efficiencies. - Foster a collaborative, team-oriented culture, working closely with team members to ensure everyone is aligned around project goals and objectives, and providing guidance and support as needed to promote the success of the project team. Show less
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Business Operations Coordinator
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Sep 2020 - Apr 2022
-Responsible for managing teams of size 8-10 members by facilitating Sprint Plan, Daily Stand-up, Sprint Review, Retrospective, and Backlog refinement sessions. -Single point of contact for all internal and external customers throughout the life cycle of multiple orders. -Work collaboratively with other departments to optimize efficiency and ensure project estimates are feasible and attainable. -Worked on Project planning, and Delivery in order to meet deadlines. Managing different teams at once. -Help the Project Manager organize retrospectives and follow up on open actions. -Coordinated with assigned tasks, tracked sprint tasks, and created dashboards and Kanban boards using JIRA. -Planned Sprint, Track mid-sprint health, and Sprint closure. -Engage with the team members regularly for constant feedback on performance, issues faced, and improvement ideas. Show less
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Flapping Wings
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India
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Advertising Services
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1 - 100 Employee
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Business Associate
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Dec 2019 - Aug 2020
-Managed teams of 8-10 members by facilitating Sprint Plan, Daily Stand-up, Sprint Review, Retrospective, and Backlog refinement sessions, resulting in successful project completion. -Acted as a single point of contact for all internal and external customers throughout the life cycle of multiple orders, ensuring efficient communication and timely delivery. -Collaborated with other departments to optimize efficiency and ensure project estimates were feasible and attainable, resulting in the achievement of project goals and targets. -Worked on project planning and delivery, managing multiple teams concurrently to meet deadlines and provide quality deliverables. -Assisted the Project Manager in organizing retrospectives and following up on open actions, ensuring continuous improvement in project processes. -Planned Sprints, tracked mid-sprint health, and managed Sprint closures, resulting in a 25% increase in project completion rates. -Engaged with team members regularly for feedback on performance, issues faced, and improvement ideas, resulting in a 10% increase in employee satisfaction ratings. Show less
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Peach Technovations Pvt. Ltd.
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India
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Software Development
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1 - 100 Employee
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ERP Executive
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Dec 2018 - Nov 2019
-Managing a support department of 25-30 clients, Providing training and support to customers on our products and services. -Troubleshoot and resolve technical issues with software and networking equipment. -Collaborating with cross-functional teams to ensure that solutions meet requirements. -Conducting in-depth research and follow-ups with customers to ensure their satisfaction. -Providing third-tier support for business applications and working with the IT/development team to resolve system bugs. -Efficiently managing changes in the order process. -Document and maintain customer support tickets and resolutions. -Participating in daily stand-ups, sprint planning, retrospective meetings, and project flow discussions. -Coordinating with the UI team to design mobile applications. -Conducting system testing to verify changes and facilitating UAT (User Acceptance Testing). -Gathering, understanding, and defining business requirements, including demonstrating requirements traceability. Show less
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Education
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2017 - 2019
Gujarat Technological University, Ahmedbabd
Master of Business Administration - MBA, Business Administration and Management, General -
2014 - 2017
Hemchandracharya North Gujarat University
Bachelor of Business Administration - BBA, Business Administration and Management, General
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