Assistant Front Office Manager

• Jan 2022 - Present

Guest Services Manager

• Jan 2020 - Jan 2022

Duty Manager

• 2018 - Jan 2020

A Duty Manager usually performs many of the following tasks:• Ensuring employees are offering exceptional customer service • Making sure customers are happy with the service and products • Delegating duties • Assisting store managers • Helping to implement store policies • Routing sales productivity reports to staff • Motivating employees • Handling cash and end of day checking • Managing store cleanliness and organization • Dealing with customer complaints and issues

Assistant Concierge

• Aug 2016 - Jun 2018

Provide service of opening the car doors to all guests arriving at the hotelAssist all guests when they arrive the hotelLuggage storage procedureDirections, opening times, costs and traveling times for each activityUsing a map to highlight activities in relation to the hotelDirections and information on medical services and pharmaciesProvide advice on security when out of the hotelProvide advice on shopping centres and souvenir shopsConfirm flightsArrange rental carsMaintain an updated information on recommended places of interestSuggested restaurants outside of the hotelManaging the hotel’s transportation servicesCoordinate and make reservations to special interest toursProvide recommended time for departure flights for guests.

Receptionist

• Feb 2014 - Jan 2015

Hi Recruiters,I am currently finding a good job as a Front Desk Agent, Because I am a person who can work with people. I am friendly and hard working. As you read my application, Please feel free contact me by email: kosalseng.info@gmail.com or contact direct to me by this number: 086 81 01 07 Hi Recruiters,I am currently finding a good job as a Front Desk Agent, Because I am a person who can work with people. I am friendly and hard working. As you read my application, Please feel free contact me by email: kosalseng.info@gmail.com or contact direct to me by this number: 086 81 01 07