Professional Performance Coach

• Nov 2021 - Present

Using behavioural assessments and evidence-based methodologies from positive psychology, I work with emerging leaders in the Australian Defence Force on role-readiness and leadership competencies. Using behavioural assessments and evidence-based methodologies from positive psychology, I work with emerging leaders in the Australian Defence Force on role-readiness and leadership competencies.

Professional Performance Coach

• Nov 2021 - Present

Professional Development & Leadership Coach (Owner)

• Jul 2014 - Present

Drawing on over 1,000 hours of training, research and practice, I work 1:1 with business professionals to facilitate leadership development through reflective goal setting and planning. I use evidence-based methodologies and tools such as self and multi-rater assessments in strengths, values, cultural intelligence, and 360 feedback reports. Common objectives in coaching: • Navigating complex workplace relationships in matrixed reporting lines and high-stress environments. • Managing emotions, refocusing after failure, and setting new goals. • Identifying the signs of burnout and taking preventative or remedial steps to minimise the effects. • Having difficult conversations related to feedback, career progression, and annual reviews. • Working with virtual and multi-cultural teams to achieve better communication and performance goals. • Adapting to change in ambiguous work environments such as organisational restructures. • Identifying, strategising and deploying strengths or values for career planning and role shaping. Common theories applied in coaching: • Transtheoretical Model of Change (Prochaska & DiClemente, 2005) • Motivational Interviewing (Miller & Rollnick, 1991) • Appreciative Inquiry (Cooperrider & Whitney, 2001) • Self Determination Theory (Deci & Ryan, 2012) • Kolb Experiential Learning Theory (Kolb, 1984) • Wellbeing Theory or PERMA (Seligman, 2011)

Care Coach

• Dec 2020 - Nov 2021

As part of this new offering at BetterUp, I was selected for my training and experience in evidence based coaching methodologies to help struggling professionals through the challenging times of our global pandemic. The BetterUp Care Coaching program is unique in that it stands in the gap between flourishing (traditional coaching) and languishing (mental health) populations with the goal of cultivating resiliency and preventing burnout. Common topics discussed in my work with the care program include: - Developing awareness and skills for self compassion- Coping with grief over the loss of loved ones due to COVID (particularly in India)- Cultivating trusting relationships in a highly ambiguous work environment- Navigating work-life balance when the home and office become one- Resolving interpersonal conflict with professional colleagues- Finding purpose and passion in late-career- Starting a new job in the WFH environment- Developing personal connections in our new digital way of working- Creating personnel contingency plans amidst ever-increasing COVID cases (particularly in India)

Trainer, Coach Development

• May 2020 - Nov 2021

Using BetterUp's proprietary materials developed in partnership with Dr Fred Kofman, I facilitate online learning courses for other coaches on skills related to:- Successful negotiation strategies- Identifying and addressing victim mentality- Perspective development- Making effective commitments with integrity- Techniques for role plays in coaching

Fellow Coach - Leadership Development

• Feb 2019 - Nov 2021

I subcontract through BetterUp to help emerging leaders in 1:1 coaching develop executive skills. This also includes debriefing 360 feedback and conducting strength assessment reports. I support clients from startups, major financial firms, top-tier tech companies, global media leaders, and medical manufacturing. Common topics in coaching:• Developing leadership competencies• Finding clarity, purpose and passion in career objectives• Navigating stressful and ambiguous work environments• Building impactful relationships within complex organizations• Negotiating title changes and salary increasesAchievements:• Completed BetterUp’s 35-Hour Certification in Conscious Business Coaching (2019): This comprehensive training was designed for the BetterUp community in collaboration with renowned coach Fred Kofman. A values-first approach to leadership, it covered the Conscious Business philosophy and best practices, including content from BetterUp thought leaders, hands-on practice, and live learning opportunities.• Promoted from Associate Coach to Fellow Coach based on consistently high client feedback and superior demonstration of coaching competencies (2019).

Associate Coach - Leadership Development

• Aug 2017 - Feb 2019

Training Facilitator

• Mar 2021 - Jun 2021

As a three-month contractor for NobleOak Life Insurance, my role was to support the rapid growth of a call centre team by designing, coordinating and facilitating week-long induction training programs for new agents. These agents were hired to remediate past customers of Freedom Insurance as ordered by The Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry (2017-2019). Responsibilities included: - Coordinating training for 50+ new customer service agents with recruitment, HR, IT, and call centre leadership - Modifying and designing training modules for phone etiquette, empathy skills, how to give feedback, managing difficult customers and disengagement, systems navigation, and scripting - Designing new agent reference materials - Conducting training outcome assessments and post-training needs analysis - Coordinating onboarding and training schedules with 7 team leaders - Reporting on training outcomes and making suggestions for further program development - Creating documentation for future training programs - Facilitating trust development training for an emerging leaders program

Program Director & Ambassador, parkrun USA

• Apr 2016 - Aug 2019

Supported the development of this global non-profit’s US operations including development of organisational policy, crafting operations manuals and guides, producing national communications content, securing sponsorship for local and regional programs, building teams in remote locations, and coaching event leadership on issues ranging from stakeholder management to community outreach.Key Outcomes:• Developed and facilitated the organisation’s first training program on volunteer engagement for event operations.• Successfully led and expanded West Coast operations from 1 to 6 weekly programs locations across four states (2017 - 2019) and contributed to operational growth nationally from 13 programs in 9 states to 35 programs in 25 states (2017 - 2018).• Personally led the local development from concept to delivery of three programs in Renton (Nov 2017), Des Moines (June 2018), and Redmond (June 2019) culminating in 2,000+ participant registrations, and 200+ volunteers recruited to cover 800+ volunteer shifts.• Attained the highest conversion rates of participants to volunteers across all Parkrun USA programs (2018).• Developed three local and regional running partnerships with city governments in 2018.

Event Director

• Apr 2016 - Mar 2018

Fundraising & Events Adminitrative Assistant

• Aug 2018 - Mar 2019

In this temp role I assisted 7 fundraising directors and filled the shoes of 4 different administrative assistant positions. After 6 months at UW, I decided to pursue opportunities within my field of expertise (HR and talent development). New skills or experience acquired in this role: • Conducting research and writing donor briefs for senior directors and deans which highlighted personal details, giving history, interests, and potential talking points for high net-worth prospects. • Coordinating recruitment for the 4 administrative roles I was covering (plus 2 additional roles) including screening, coordinating interviews, interviewing, and assisting with candidate selection. • Planning small and intimate fundraising events at the university, in restaurants, and at donor homes. • Assisting 21 department chairs with constituent engagement including event briefings and gift reports. • Producing an in-depth and in-house study of best practices related to employee recognition

Learning and Development Coordinator (Contract)

• Aug 2014 - Nov 2014

I partnered with EY's assurance teams to develop train the trainer workshops for a new CRM software. I left this role to spend more time on study for my master’s degree. Key outcomes: • Coordinated with APAC assurance partners to build a robust training environment for a new CRM software. • Project managed two multi-day train the trainer workshops for 200+ employees including travel arrangements for each attendee, and came in under budget. I partnered with EY's assurance teams to develop train the trainer workshops for a new CRM software. I left this role to spend more time on study for my master’s degree. Key outcomes: • Coordinated with APAC assurance partners to build a robust training environment for a new CRM software. • Project managed two multi-day train the trainer workshops for 200+ employees including travel arrangements for each attendee, and came in under budget.

Learning & Organizational Development Specialist (Contract)

• May 2012 - Jun 2014

As a L&OD specialist for the enterprise’s sales teams (approx. 500 employees across television, newspapers, magazines, and digital), I collaborated with executive leadership on the development and implementation of a broad culture change project which included L&D programs, behavioural assessments, reward and recognition, and organisational restructuring. From Nov 2013 – June 2014, I collaborated with senior leadership and external consultants on business unit restructuring projects. This position was eliminated in the resulting restructure. Key Outcomes: • Led the development of an SWM branded and nationally accredited Certificate IV in Business for 60 employees. • Designed workplace satisfaction surveys which led to profound behaviour and culture change, and an external benchmark study raising one regional office from least preferred to most preferred media advertising supplier. • Project managed the development and launch of custom built LMS for 500 sales employees which combined training registration, training resources, behavioural KPI assessments, and reward and recognition programs. • Led annual service agreement negotiations with LMS supplier resulting in cost savings of $80,000. • Managed a monthly performance assessment program for 500 employees and significantly increased rates of manager assessment completion which led to consistent performance and professional development conversations throughout the Seven Network television sales team. The impact of this behaviour change was a noticeable shift in cultural values toward professional development and organisational excellence.