Kortney Reichert

HRIS | Payroll | Client Solutions Specialist at Dominion - Payroll & HR Software
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Contact Information
us****@****om
(386) 825-5501
Location
Grand Rapids, Michigan, United States, US

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Credentials

  • Payroll Certification
    American Payroll Association (APA)
    Jul, 2021
    - Nov, 2024

Experience

  • AAB Payroll Inc
    • United States
    • Human Resources Services
    • 1 - 100 Employee
    • HRIS | Payroll | Client Solutions Specialist
      • Aug 2021 - Present

      Deliver and uphold all fundamentals of exceptional client solutions and customer service including empathy, personalization, attentiveness, time management, and clear communication. Maintain basic knowledge of payroll taxes and accounting. Daily use of Google Sheets/Docs and Microsoft Excel. Practice strong written and verbal communication to aid clients with advanced HR software. Process payrolls, maintain detailed business records, and provide expert-level client support. Use an investigative approach to identify technical issues and work closely with management and IT support to efficiently resolve system errors. Show less

  • Booking.com
    • Netherlands
    • Software Development
    • 700 & Above Employee
    • Customer Service Team Lead
      • Jun 2019 - Dec 2020

      Call center team leader with experience in office and working remote. Responsible for all team metrics including customer satisfaction, productivity, efficiency, and team attendance. Experienced in coaching, training, and identifying talent in order to promote within. Call center team leader with experience in office and working remote. Responsible for all team metrics including customer satisfaction, productivity, efficiency, and team attendance. Experienced in coaching, training, and identifying talent in order to promote within.

  • The Home Depot
    • United States
    • Retail
    • 700 & Above Employee
    • Department Head
      • Jun 2017 - Jul 2019

      Team leader to multiple departments within the business. Responsible for departments sales, customer relations, product availability and appearance, and department representation in regional and store meetings. Team leader to multiple departments within the business. Responsible for departments sales, customer relations, product availability and appearance, and department representation in regional and store meetings.

  • Westsider Cafe/Supreme Catering
    • Grand Rapids, Michigan, United States
    • General Manager
      • Jun 2011 - Jun 2017

      Manager of all operations including kitchen, dining room, and customer relations. Responsible for food quality, customer satisfaction, and all recruiting. Manager of all operations including kitchen, dining room, and customer relations. Responsible for food quality, customer satisfaction, and all recruiting.

Education

  • Grand Rapids Community College
    2010 - 2012

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