Kortney Vieweg
Legal Administrative Assistant at Mortgage Solutions Financial- Claim this Profile
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Bio
Jacob Hart
I worked with Kortney during two projects with Xerox in which she held the Workforce Management, and Site Admin positions, in which Kortney not only displayed a vast knowledge of the programs used to support both systems but also a readiness and wiliness to assist anyone with questions and needs. In both positions she was responsible for monitoring anywhere from 250 to 400 agents based on the floor as well as acting as a liaison between the onsite operations team and offsite teams. In my experience working with Kortney she not only showed to be a dependable resource, but also a key player in all operations on the floor. I can confidently recommend her for any position knowing that she has the drive and aptitude to be successful
Kathyren Krafft
Kortney is a pleasure to work with- she's responsive, creative, and always willing to assist with call center necessities. She has the ability to adjust to any environment in the call center. Kortney is detailed with analyzing data and call center reporting to provide and recommend productivity and efficiency improvements. She has created schedules to ensure all intervals were staffed appropriately to produce high Service Levels while ensuring offline activities such as coaching were provided for all Customer Service Representatives.
Jacob Hart
I worked with Kortney during two projects with Xerox in which she held the Workforce Management, and Site Admin positions, in which Kortney not only displayed a vast knowledge of the programs used to support both systems but also a readiness and wiliness to assist anyone with questions and needs. In both positions she was responsible for monitoring anywhere from 250 to 400 agents based on the floor as well as acting as a liaison between the onsite operations team and offsite teams. In my experience working with Kortney she not only showed to be a dependable resource, but also a key player in all operations on the floor. I can confidently recommend her for any position knowing that she has the drive and aptitude to be successful
Kathyren Krafft
Kortney is a pleasure to work with- she's responsive, creative, and always willing to assist with call center necessities. She has the ability to adjust to any environment in the call center. Kortney is detailed with analyzing data and call center reporting to provide and recommend productivity and efficiency improvements. She has created schedules to ensure all intervals were staffed appropriately to produce high Service Levels while ensuring offline activities such as coaching were provided for all Customer Service Representatives.
Jacob Hart
I worked with Kortney during two projects with Xerox in which she held the Workforce Management, and Site Admin positions, in which Kortney not only displayed a vast knowledge of the programs used to support both systems but also a readiness and wiliness to assist anyone with questions and needs. In both positions she was responsible for monitoring anywhere from 250 to 400 agents based on the floor as well as acting as a liaison between the onsite operations team and offsite teams. In my experience working with Kortney she not only showed to be a dependable resource, but also a key player in all operations on the floor. I can confidently recommend her for any position knowing that she has the drive and aptitude to be successful
Kathyren Krafft
Kortney is a pleasure to work with- she's responsive, creative, and always willing to assist with call center necessities. She has the ability to adjust to any environment in the call center. Kortney is detailed with analyzing data and call center reporting to provide and recommend productivity and efficiency improvements. She has created schedules to ensure all intervals were staffed appropriately to produce high Service Levels while ensuring offline activities such as coaching were provided for all Customer Service Representatives.
Jacob Hart
I worked with Kortney during two projects with Xerox in which she held the Workforce Management, and Site Admin positions, in which Kortney not only displayed a vast knowledge of the programs used to support both systems but also a readiness and wiliness to assist anyone with questions and needs. In both positions she was responsible for monitoring anywhere from 250 to 400 agents based on the floor as well as acting as a liaison between the onsite operations team and offsite teams. In my experience working with Kortney she not only showed to be a dependable resource, but also a key player in all operations on the floor. I can confidently recommend her for any position knowing that she has the drive and aptitude to be successful
Kathyren Krafft
Kortney is a pleasure to work with- she's responsive, creative, and always willing to assist with call center necessities. She has the ability to adjust to any environment in the call center. Kortney is detailed with analyzing data and call center reporting to provide and recommend productivity and efficiency improvements. She has created schedules to ensure all intervals were staffed appropriately to produce high Service Levels while ensuring offline activities such as coaching were provided for all Customer Service Representatives.
Experience
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Mortgage Solutions Financial
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United States
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Financial Services
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200 - 300 Employee
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Legal Administrative Assistant
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Apr 2023 - Present
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Southern Colorado Insurance Center
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United States
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Insurance
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1 - 100 Employee
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Senior Executive Administrator
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Nov 2022 - Jan 2023
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Benefit-Link
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Colorado Springs, Colorado Area
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Account Manager
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Nov 2019 - Sep 2021
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Colorado Springs Utilities
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United States
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Utilities
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700 & Above Employee
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Workforce Manager
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Jun 2017 - Sep 2017
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Xerox
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United States
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Business Consulting and Services
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700 & Above Employee
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Workforce Manager
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Mar 2015 - Aug 2015
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Site Administration
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Dec 2013 - Mar 2015
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Workforce Manager
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Sep 2013 - Dec 2013
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24-7 Intouch
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Canada
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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RTA
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Sep 2010 - Mar 2012
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Education
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1995 - 1999
Clear Creek High School
Diploma, General Studies
Community
