Member Success Coordinator

• May 2022 - Present

Neighbor Services & Office Administration

• Sep 2020 - May 2022

Primary responsibilities include: ensuring an excellent customer service experience from start to finish. Must remain educated and up to date product and ingredient information, both for legacy items as well as current and new assortment. Working in a collaborative environment to coordinate measurable results within multiple teams. Provide support via many channels including Live Chat, Phone, and Email simultaneously. Exhibit a caring passion for the brand to complete the Neighbor experience. Primary responsibilities include: ensuring an excellent customer service experience from start to finish. Must remain educated and up to date product and ingredient information, both for legacy items as well as current and new assortment. Working in a collaborative environment to coordinate measurable results within multiple teams. Provide support via many channels including Live Chat, Phone, and Email simultaneously. Exhibit a caring passion for the brand to complete the Neighbor experience.

Office Administrator

• Jul 2019 - May 2020

Primary responsibilities include: staffing open phone lines for inquiries related to leasing and showing rental properties, current tenant matters, maintenance requests including emergency situations. Frequently working in cooperation with local entities to accommodate inspections, utility access, facilitating both paperwork and scheduling requests remotely. Triaging maintenance requests for appropriate and timely handling in accordance with state laws. Professional communication with landlords and tenants alike to facilitate a productive business relationship.

Frontend Manager

• Jun 2018 - Jul 2019

Primary responsibilities include: replenishing, maintaining, and rotating a full variety of seafood. Knowledge of safe food handling standards for shellfish and fin-fish as well as general grocery items. Preparation of both whole and filleted fish for sale daily. Provided training for all front end associates on both register as well as establishment standards. Maintain clean dining and shopping areas. Maintain clean standards in back-of-house, including full responsibility for cleanliness of dry storage as well as of the walk in refrigerator in accordance with state law. Responsible for assisting customers, making product recommendations, and, as needed, preparation demonstrations.

Claims Generalist Intermediate - Injury Settlement

• Oct 2016 - Jun 2018

Primary responsibilities include: direct contact with both customers as well as adverse parties. Initiating and monitoring vehicle repairs in compliance with New York State regulation. Identifying and investigating coverage issues as-needed. Interpretation and thorough understanding of policy information as well as state-specific insurance requirements. Injury handling training including negotiating settlements with claimants directly. Ability to work both in an office setting, at home, as well as on the road and maintain levels of productivity. Occasional creative techniques required to get in touch with hard-to-reach claimants or evasive companies.

Multiple Roles

• Aug 2008 - May 2016

Geek Squad Lead Inventory Specialist Various Sales Roles Primary responsibilities include: ensuring that Best Buy stays below a company-provided loss goal. Daily counts to maintain inventory integrity. Highly independent position that requires the ability to perform extensive research involving knowledge of Best Buy’s internal systems. Access to a store key and product management systems that are unique only to this position. Involves writing and presenting reports in Excel relating to amount of loss taken by the store on a daily and weekly basis. Directly reports to management.