Experience

Euro Disney Associes SCA

• Assistant Manager Conciergerie, Disneyland Hotel *****

  • Nov 2012 - Present

  Disneyland Paris, France Providing operational directions for Luggage Service, Valet Parking & Restaurant Reservations of a five star Hotel (496 rooms), Supervision and scheduling of a team of 30-40 international bell boys & concierges, Ensuring application of service quality & safety standards as well as internal procedures, Leadership development, Incentives, Disciplinary actions, Assisting the manager in achieving the key performance indicators

• 1er Hôtesse de réception, Cheyenne Hotel **

  • Sep 2010 - Nov 2012

  Disneyland Paris, France customer service, restaurant & ticket reservations, groups reception, allocation of rooms (1000 in total), handling special requests and complaints, training and coaching employees on site, ensure application of service quality standards and internal procedures in support to the Assistant Manager

• Hôtesse de réception, Newport Bay Club Hotel ***

  • Jun 2007 - Sep 2010

  Disneyland Paris, France customer service, VIP reception, Convention & groups reception, allocation of rooms & suites (1094 in total), handling special requests and complaints, night shift

• Hôtesse de billeterie

  • Nov 2005 - Jun 2007

  Disneyland Paris, France Ticketing of Disneyland Park & Walt Disney Studios, customer service, ticket sales, handling complaints



Le Montage Bayside Events Centre

• Work & Travel Australia

  • Jul 2004 - Jul 2005

  Sydney und Umgebung, Australien banquets department: hostess and waitress for business and private events (5 months)



European Travel Network Ltd

• Operations Executive

  • Jun 2003 - Jun 2004

  London, Großbritannien Administration and operation of group bookings to the United Kingdom, Booking of all land arrangements, dealing with special requests, amendments and complaints, purchase and negotiation with suppliers, accounting



Leipzig Tourismus und Marketing GmbH

• Germany
• Advertising Services
• 1 - 100 Employee

• Trainee City Marketing

  • Jun 2002 - Sep 2002

  Leipzig und Umgebung, Deutschland organisation of Familiarisation Trips for tour operators to Leipzig, creation of over stay programmes, analysis of efficiency, creative writing



Blues Agency GmbH

• Germany
• Hospitality
• 1 - 100 Employee

• Trainee Event Management

  • Feb 2001 - Sep 2001

  Leipzig und Umgebung, Deutschland Promotion, Preparation and Organisation of the "Honkey Tonk", a festival of bars and live concerts held in various cities throughout Europe