Kornelia Kutsarova

Affiliate System and Payments Manager at 10bet
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Bulgaria, BG
Languages
  • Bulgarian Native or bilingual proficiency
  • English Professional working proficiency
  • German Elementary proficiency
  • Spanish Elementary proficiency

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Adobe Photoshop CC - Advanced Training Course
    Udemy
    Mar, 2022
    - Nov, 2024
  • User Experience Design Essentials - Adobe XD UI UX Design
    Udemy
    Dec, 2021
    - Nov, 2024
  • Advanced Course on Copyright and Related Rights
    World Intellectual Property Organization – WIPO
    May, 2019
    - Nov, 2024

Experience

  • 10bet
    • Malta
    • Gambling Facilities and Casinos
    • 1 - 100 Employee
    • Affiliate System and Payments Manager
      • May 2023 - Present

  • eMAG
    • Romania
    • Technology, Information and Internet
    • 700 & Above Employee
    • Account Manager
      • Jan 2022 - May 2023

      Establishing contact with each of the sellers and creating a stable working relationship. Analyzing data, drawing valid conclusions and defying customized action plans tailored to the needs of each seller. Identifying the problems and the main issues that led to these results, setting up an improvement plan. Forecasting and tracking key account metrics (e.g. quarterly sales results and annual forecasts). Preparation of reports on account status and KPIs. Establishing contact with each of the sellers and creating a stable working relationship. Analyzing data, drawing valid conclusions and defying customized action plans tailored to the needs of each seller. Identifying the problems and the main issues that led to these results, setting up an improvement plan. Forecasting and tracking key account metrics (e.g. quarterly sales results and annual forecasts). Preparation of reports on account status and KPIs.

  • Global Llama Ltd.
    • Sofia, Sofia City, Bulgaria
    • Sales Specialist
      • Jan 2021 - Dec 2021

      Communication with customers and resolving issues. Management of the online stores. Working with WordPress and Etsy. Building products: titles, descriptions, photos, etc. Creating social media visuals for the company's accounts. Researching the marketable products and the competition. Communication with customers and resolving issues. Management of the online stores. Working with WordPress and Etsy. Building products: titles, descriptions, photos, etc. Creating social media visuals for the company's accounts. Researching the marketable products and the competition.

  • Access Finance AD
    • Bulgaria
    • Financial Services
    • 1 - 100 Employee
    • Call Center Coordinator
      • Sep 2019 - Dec 2020

      Managing a team of customer service employees.Overseeing the work of every employee in the team.Conducting regular training sessions with the team.Motivating the team to perform at their best.Monitoring the KPIs, identifying the problems and resolving them.Creating various reports regarding strategies, products or employees.

    • Call Center Operator
      • Nov 2017 - Aug 2019

      Answering phones from customers professionally and responding to customer inquiries and complaints.Identifying, escalating priority issues and reporting to the high-level management.Completing call notes and call reports as necessary and updating them in the CRM.Upselling products and services.

Education

  • New Bulgarian University
    Master's degree, Web Page, Digital/Multimedia and Information Resources Design
    2019 - 2021
  • University of National and World Economy
    Bachelor's degree, Intellectual Property Law
    2015 - 2019
  • First Language School
    High School Diploma, Foreign Languages and Literatures, General
    2010 - 2015

Community

You need to have a working account to view this content. Click here to join now