Customer Care Professional

• Apr 2021 - Present

Sales And Marketing Specialist

• 2018 - 2020

-Sought out, built and maintained new and existing business relationships. -Collaborated with industry influencers to cross market brands and increase sales. -Actively worked on company improvement projects with executive team. -Confidently and effectively educated clients and customers through vast product knowledge on all applications. -Researched and designed product packaging to minimize cost and maximize customer appeal. -Solely executed all social media and marketing efforts and grew each social media platform by over 10,000k follows. -Facilitated promotional brand awareness events, trade shows, town halls and training events as one of three traveling company representatives. -Traveling representative team presence helped the company’s year over year growth increase by more than 14% annually. Show less

Corporate Sales Manager

• 2014 - 2018

-Navigated multiple phases of hotel growth; pre-opening, renovations, and grand opening. -Proactively and reactively solidified new business acquisitions and executed quality events leading to repeat clients. -Exceptional organizational skills, efficiency, and strong communication skills landed positive client reviews and smoothly running events. -Created and implemented organizational processes within the Sales department to ensure coherency and standard of performance for all clients. -Generated profits for the hotel by effectively analyzing business opportunities and quoting appropriately. Executed contracts with Fortune 500 companies and managed events typically ranging between $50k-$150k. -Handled hotel job postings, recruitment, on-boarding, and payroll as my next step in hotel growth. -Corporately nominated into the Mentorship Program; proudly mentored five peers. -Created and organized a Safety Committee and Advisory Council and acted as head and organizer of each. Utilized platform to ensure lower rates of accident/incident and increase employee morale. -Achieved two promotions during tenure as a result of high performance and consistently hard work ethic. -Awarded ‘High Achiever’ award multiple times for exceeding 115% or more of quarterly goal. Consistently exceeded monthly, quarterly, and yearly goals. Show less

Blood Center Coordinator

• 2012 - 2014

-Built and maintained patient-employee relationships. -Compared business analytics to maximize profitability. -Developed management protocols implemented in blood collection centers nationwide. -Exceeded projected numbers and sales goals by more than 20% percent monthly. -Grew blood center donor base by 11.5% throughout district through campaigns, community engagement, and marketing efforts. -Built and maintained patient-employee relationships. -Compared business analytics to maximize profitability. -Developed management protocols implemented in blood collection centers nationwide. -Exceeded projected numbers and sales goals by more than 20% percent monthly. -Grew blood center donor base by 11.5% throughout district through campaigns, community engagement, and marketing efforts.