Service Advisor

• Jan 2023 - Present

Multi Store Assistant Manager

• Jun 2021 - Nov 2022

Multi-Store Assistant General Manager overseeing operational responsibilities at two of Michigan's most productive retail locations. Motivational people leader responsible for; interviewing, on boarding, scheduling, coaching, development, accountability, inventory, merchandising, solution based sales, SMB, SaaS, reporting, and all things digital!

Solutions Manager

• Jun 2015 - Jun 2021

•Lead team to meet and exceed assigned quotas and managed churn. Initiated development plans to increase individuals and team performances, with Location based marketing, and attending local Chamber events.•Developed, trained, motivated, and coached sales team to produce desired high performance results. Analyzed staffing needs of the store and assisted with hiring and promotion decisions.•Responsible for financial and sales reporting. Managed cash and inventory levels. Monitored daily sales results and activities to ensure sales, retention, and compliance objectives were met.•Maintained knowledge of company and market promotional elements. Remained current on all wireless products and services, industry and competitive trends, and reinforced findings with the team. Show less

Assistant Store Manager

• Sep 2010 - Jun 2015

Communicate sales objectives and influence team to consistently exceed monthly targets/quotas. Full sales team support through scheduling, training, inventory management and regular meetings. Assist sales team through training, team selling, coaching, and one-on-one meetings. Consistent communication with GM and DM over new initiatives and implementing new strategies for persistent growth. Review reporting, commissions, risk, and create action plans to achieve store goals for weekly district meetings. Show less

Senior Sales Consultant / Small Business Specialist

• Feb 2007 - Jun 2010

Responsible for cash management, inventory, customer experience, meet and exceeding sales quotas, and technical assistance. Acting Manager when needed. Responsible for cash management, inventory, customer experience, meet and exceeding sales quotas, and technical assistance. Acting Manager when needed.

Corporate Training Team Leader

• Aug 2001 - Jan 2007

Team Leader for MRG/Bennigans restaurant international training team. Partnered with the training coordinator to develop effective programs and techniques. Coached and developed the training team, managers, and employees to produce exceptional food and beverages while following company guidelines. Team Leader for MRG/Bennigans restaurant international training team. Partnered with the training coordinator to develop effective programs and techniques. Coached and developed the training team, managers, and employees to produce exceptional food and beverages while following company guidelines.

In Store Trainer

• Aug 2000 - Jan 2007