Experience

SnapScan

• Information Technology & Services
• 1 - 100 Employee

• Product Manager

  • Oct 2022 - Present



Nomanini

• South Africa
• Financial Services
• 1 - 100 Employee

• Product Manager of Merchant Credit

  • Mar 2020 - Sep 2022

  Within my current role, below are my key deliverables • Defines the product vision, strategy, and roadmap.• Manages and prioritises market/customer requirements based on the business strategy• Collects user requirements from different stakeholders and defines them ready for development and does user acceptance and regression testing thereafter • Acts as the customer advocate, articulating the user’s and/or partner’s needs.• Engages with engineering, sales, marketing, and support to ensure business case and customer satisfaction goals are met.• Measures whether product initiatives produce the expected stakeholder value Show less

• Head of Implementation and Support

  • Jun 2017 - Mar 2020

  Has exceptional skills in being an operations manager with a background in the implementation and support of complex projects across multiple African countries. I have a strong track record showing the ability to liaise with clients and communicating effectively within an operations team. This includes the ability to plan and manage implementation projects, to hand over those projects to a dedicated support function and to manage the support function and client relationship on an ongoing basis.Responsibilities: • Develop and implement an operational strategy that covers the implementation and support functions.• Build the capability to spread the implementation and support functions across multiple countries to allow Nomanini to have distributed implementation and support teams.• Plan, manage and report on end-to-end client projects and performance.• Manage and grow the individual team members within the implementation and support teams. This includes remote and in-country performance management of distributed teams. Show less

• Technical Account Manager

  • Mar 2015 - Jun 2017

  1. Operate as the single point of contact for all technical issues for clients • Provide clients with personalised service, understand their business, proactively identify issues and offer recommendations on the best application of Nomanini’s vending platform.• Work with clients to drive technical issues to resolution.• Provide clients with weekly reports, status updates and any other information necessary to ensure success of their business.2. Ensure deployments are sustainable with fast technical resolution • Develop a system for technical issue tracking with colleagues at Nomanini• Facilitate consistent resolution of technical issues within SLAs• Develop and manage process for communication of issues between technical development team and clients• Create a system for the categorization of technical issues such as bugs, feature requests, etc and provide reports to Product Manager• Proactively identify and report potential technical blockers to clients’ success, especially during pilot stages3. Ensure deployments are sustainable by sharing operational best practice• Create and publish best practice operations pack including all information needed by clients to deploy Nomanini’s vending platform and ensure on-going updates• Create and publish a consolidated knowledge base of product information, FAQ’s, troubleshooting guides, case studies and how to guides - both text-based and videos• Consolidate qualitative and quantitative technical feature feedback on a monthly basis into written report4. Track and drive up customer satisfaction • Create a system to measure customer satisfaction and track monthly • Target and maintain a positive NPS score and report to team• Provide recommendations to Product Manager and Business Development Manager to improve customer satisfaction Show less



The Desmond & Leah Tutu Legacy Foundation

• Project Manager

  • Apr 2013 - Feb 2015

  • Accomplish project objectives by planning project activities, evaluating implantation and progress of projects; whilst keeping within the assigned budget. • Administrative duties • Plan, arrange and oversee all projects to the specified standards • Project evaluation report, tracking and budget reconciliation • Resource Management • Determine role of team member projects based on project m timeframe, member abilities and budget. • Use my expertise and management skills to handle the creative, electronic, technical and logistical dimensions of project /event planning. • Oversee all logistics, budget management and planning of the event while ensuring the safety of the project/event • Management and Communication • Ensure all communication for the project/event is covered, covering all media pre and post event/project. • Liaise with the relevant media team to ensure live coverage of events/project. Show less



Mxit

• Special Projects

  • Nov 2011 - Apr 2013

  • Maintain key relationships with existing clients in Africa. • Working with Strategic partners and NGO’s in Africa. • Maintaining and growing relationships within the emerging market with both partners and clients. • Responsible reach our allocated users per country. • Identify ways in which to grow users on Mxit Reach. • Maintain key relationships with existing clients in Africa. • Working with Strategic partners and NGO’s in Africa. • Maintaining and growing relationships within the emerging market with both partners and clients. • Responsible reach our allocated users per country. • Identify ways in which to grow users on Mxit Reach.



Revolution Licensing

• Key Account Manager

  • Aug 2010 - Oct 2011

  • Maintain key relationships with existing retailers and suppliers. • Meet annual sales budget as allocated. • To identify new licensing opportunities within existing and new suppliers and retailers. • Identify new clients in which to build our client base and grow our character base. • To manage all aspects of your accounts including royalty reporting, client billings chasing of money. • Manage the various properties within the supplier base and ensure all legal requirements are followed. • Running of internal budgets, updating drop sheets and status reports. Preparing for weekly status meetings. Show less



Jordan Footwear

• Account Manager

  • Jan 2007 - Jul 2010

  • Manages the Woolworths account and ensures that Woolworths needs are met. • Sourcing the products that the customer requires with the set specifications. • Liaise with the customer and coordinate the order with the required delivery date. • Liaise with the International supplier with regards to coordinating the order with the shipment and the delivery date. • Work closely with the Quality Department in checking the stock and ensuring that the quality standard is not compromised and is abided by. • Price negotiations with International suppliers and customer. • Assist the brand manager with controlling and managing the annual budget. • Coordinate Advertisement placement with the magazine and the advertising department/ company. • Work closely with the media to ensure they have the necessary material that they require for adverts. • Managed the outsourcing of an external advertising company, to represent various internal Brands. • Look for specific events to sponsor that will maximize brand exposure. • Identify appropriate PR tools that are needed for marketing and utilize these effectively for the brand. • Assist with overall Marketing of the brand, and the Marketing strategy. Show less