Experience

Fireman's Fund Insurance Company

• United States
• Insurance
• 400 - 500 Employee

• Customer Service Manager

  • 2006 - 2015

  -Administered personnel related functions including hiring, performance management, compensation planning, goal setting and reward and recognition implementation. -Create and implement company wide initiatives through workflow processes, performance standard and monitor and control. -Establish team spirited environment through positive and proactive leadership style.

• Customer Service Associate

  • 2004 - 2006

  -Quote, rate and issue new business issuance of homeowners, automobile and excess policies. -Conduct analysis of reports for placement into applicable programs. -Build agency relationships. -Facilitate recommendations of account rounding.



Zurich North America

• United States
• Insurance
• 700 & Above Employee

• Processing Supervisor

  • 1994 - 1998

  -Directed staff of 17 of coding direct and reinsurance premiums for International Division. -Managed losses, retro adjustments, audit bills and assumed business in Switzerland. -Managed processing and quality assurance of premiums and claims. -Recommended and implemented process improvements to gain workflow efficiencies. -Directed staff of 17 of coding direct and reinsurance premiums for International Division. -Managed losses, retro adjustments, audit bills and assumed business in Switzerland. -Managed processing and quality assurance of premiums and claims. -Recommended and implemented process improvements to gain workflow efficiencies.



USF&G Insurance Company

• Lisle, IL

• Senior Commercial Multi Lines Assistant

  • 1989 - 1990



CNA Insurance

• United States
• Insurance
• 700 & Above Employee

• Commercial Lines Rater / Trainer

  • 1985 - 1989