Korei Nutall-Mullins
Managing Partner at CKM CONSULTANTS, LLC- Claim this Profile
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Topline Score
Bio
Credentials
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Six Sigma
Six Sigma
Experience
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CKM CONSULTANTS, LLC
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United States
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1 - 100 Employee
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Managing Partner
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Mar 2014 - Present
Facilitated Rapid Improvement Events to improve process and team development.Cultivated positive relationships with clients and colleagues; particularly adept at communicating with clarity and diplomacy to individuals from diverse cultural and organizational backgrounds.Developed action plans and enabled clients to meet and exceed organizational goals and individual targets.Performed root cause analysis to identify and solve problems related to organization effectiveness. Facilitated Rapid Improvement Events to improve process and team development.Cultivated positive relationships with clients and colleagues; particularly adept at communicating with clarity and diplomacy to individuals from diverse cultural and organizational backgrounds.Developed action plans and enabled clients to meet and exceed organizational goals and individual targets.Performed root cause analysis to identify and solve problems related to organization effectiveness.
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AT&T
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United States
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Telecommunications
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700 & Above Employee
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Provisioning Technical Manager
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May 2006 - Present
Effectively make decisions on the use of network assets to ensure on-time and accurate system support including coordinating service installation, delivery and testing for optical and ethernet circuits.Demonstrated unprecedented leadership managing transport issues and network utilization for 21 state territory.Designed workflow practices that increased productivity and streamlined provisioning processes.Developed new processes for multiple functional areas to improve efficiency. Effectively make decisions on the use of network assets to ensure on-time and accurate system support including coordinating service installation, delivery and testing for optical and ethernet circuits.Demonstrated unprecedented leadership managing transport issues and network utilization for 21 state territory.Designed workflow practices that increased productivity and streamlined provisioning processes.Developed new processes for multiple functional areas to improve efficiency.
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SBC Long Distance
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United States
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Telecommunications
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Network Service Manager
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Nov 2002 - May 2006
Performed superbly as Project Lead for three Platinum Plus Accounts worth nearly $5,000,000 annually.Conducted analysis and served as technical Project Manager by providing technical leadership and guidance to third party vendors and ensure compliance with policies and regulations. Delivered network infrastructure services and managed new technology deployment.Performed appropriate escalations to ensure that Service Level Agreements and departmental targets were met. Performed superbly as Project Lead for three Platinum Plus Accounts worth nearly $5,000,000 annually.Conducted analysis and served as technical Project Manager by providing technical leadership and guidance to third party vendors and ensure compliance with policies and regulations. Delivered network infrastructure services and managed new technology deployment.Performed appropriate escalations to ensure that Service Level Agreements and departmental targets were met.
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Directory Assistance
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United States
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Mining
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Call Center Relations Manager
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Mar 2002 - Nov 2002
Provided coaching, development, and motivation for team of 18-20 non-management 411 Directory Assistance employees.Analyzed group and individual results and developed action plans to improve team productivity to exceed key metrics. Partnered with Attendance Managers to implement quarterly FMLA audits to ensure compliance to FMLA guidelines. Created monthly newsletter to boost morale, disseminate metrics, and reinforce desired behaviors. Provided coaching, development, and motivation for team of 18-20 non-management 411 Directory Assistance employees.Analyzed group and individual results and developed action plans to improve team productivity to exceed key metrics. Partnered with Attendance Managers to implement quarterly FMLA audits to ensure compliance to FMLA guidelines. Created monthly newsletter to boost morale, disseminate metrics, and reinforce desired behaviors.
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Front Line Manager
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Apr 2001 - Mar 2002
Provided coaching, development, and motivation for team of 30 non-management 411 Directory Assistance employees.Served as the customer advocate and addressed and corrected behaviors which caused critical customer complaints.Routinely made decisions on disciplinary action for unsatisfactory performance & attendance and conflict management.Implemented attendance program to reduce the rate of incidental absence. Employee retention rate improved by over 60% exceeding the department top five key levers for three straight quarters.
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Ameritech
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United States
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Telecommunications
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100 - 200 Employee
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Facilities Specialist
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Sep 1999 - Apr 2001
Troubleshoot residential customer lines to determine path for resolution. Initiated appropriate actions including dispatching trouble information for maintenance groups. Troubleshoot residential customer lines to determine path for resolution. Initiated appropriate actions including dispatching trouble information for maintenance groups.
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Emmis Broadcasting
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United States
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Insurance
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Promotions Executive
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Nov 1999 - Feb 2001
Coordinated promotional activities for radio station in the local community improving station awareness.Served as a recruiter at career fairs, conducted interviews and screened applicants for station intern program. Coordinated promotional activities for radio station in the local community improving station awareness.Served as a recruiter at career fairs, conducted interviews and screened applicants for station intern program.
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Education
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2012 - 2013
Judson University
Master of Arts (M.A.), Organizational Leadership -
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Project Management Institute
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Purdue University
Bachelor of Arts (B.A.), Telecommunications / Organizational Leadership -
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Six Sigma
Green Belt Certified
Community
