Experience

Waterman Real Estate
• United States
• Real Estate
• 1 - 100 Employee
• Real Estate Agent

  • Apr 2021 - Present

Sacramento4Kids
• United States
• Advertising Services
• 1 - 100 Employee
• Account Executive

  • Jul 2018 - Mar 2021


Iron Mountain

• 1 - 100 Employee

• Operations and Project Supervisor

  • Feb 2014 - Apr 2017

  Oversees all daily operations of three area record centers in the most cost-effective and customer-satisfying manner. Manages various customer projects both on and off-site to ensure timely completion within the customer’s designated budget requirements. • Supervises and assigns specific responsibilities to all operations personnel • Motivates, mentors and empowers team to meet and exceed standards or set goals • Works directly with customers to create a project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility Show less

• Account Manager

  • Apr 2009 - Dec 2012

  Closely managed and maintained customer relationships with an emphasis on revenue growth, regular business reviews and training. Served customers with integrity, candor and empathy to provide total customer satisfaction. • Proactively contacted customers to assess for new business needs and opportunities• Managed customer contracts, projects, and deadlines using organizational and time management skills

• Customer Service Manager

  • Oct 2007 - Apr 2009

  Managed Customer Service and Data Entry departments for a worldwide leader in information management, data protection, and digital services. • Coached and developed team and evaluated employees annually using performance reviews• Created standard operating procedures and scripting tools to ensure accuracy and consistency



Uline

• United States
• Wholesale
• 700 & Above Employee

• Customer Service Supervisor - Call Center

  • Jul 2005 - Aug 2007

  Directly supervised Customer Service Representatives in a call center environment for a billion dollar revenue shipping supply company focused on speed, accuracy, and customer service excellence. • Performed weekly phone monitors to ensure that the company’s mission statements were met • Developed initiative programs to increase productivity and employee morale • Led weekly team meeting focused on new product training and team communication Directly supervised Customer Service Representatives in a call center environment for a billion dollar revenue shipping supply company focused on speed, accuracy, and customer service excellence. • Performed weekly phone monitors to ensure that the company’s mission statements were met • Developed initiative programs to increase productivity and employee morale • Led weekly team meeting focused on new product training and team communication



Drapers & Damons

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Contact Center Team Leader

  • Jun 2000 - Jan 2005

  Directly supervised representatives in a high volume call center environment. Responsible for coaching, monitoring, and training on a daily basis. Focused on team and morale building to ensure employee retention. Directly supervised representatives in a high volume call center environment. Responsible for coaching, monitoring, and training on a daily basis. Focused on team and morale building to ensure employee retention.