VP of Sales and Client Success

• Jan 2022 - Present

Product Development Consultant

• Aug 2021 - Jan 2022

Managing Director

• Nov 2015 - Jan 2022

All Covered, Inc. (An IT Services Firm, Division of Konica Minolta Business Solutions), 2015-PresentManaging Director• Recruited to restructure and transform the Phoenix, Denver and Las Vegas markets experiencing excessive client attrition, employee attrition, service issues and overall financial loss.• Full P&L responsibility for $10M service business within the West Region with oversight of 35 professionals providing sales, service delivery, engineering services, operations, and client account management.• Doubled operating income in eighteen months through 50% increase in sales, improved margin, and organizational alignment. Top performing market for year over year growth.• Responsible for implementing and executing on all business development plans to support business growth, through customer and market definition. Focused on identifying growth strategies through new customers and markets, developing approaches to new business in market, and expanding partner relationships.• Provide player/coach leadership through collaborative problem solving, in the field coaching and mentoring and ongoing people development.• Through established customer success factors, ongoing management strategic initiatives and action plans, and effectively monitors to ensure goals and critical success factor activities are carried out and met.• Manages the client experience by actively managing, reviewing and promoting quality service initiatives and standards.• Manages market client experience program to determine client assignments, formalize schedule for client “cadence”, establish strong client relationships, and quantitatively measure effectiveness of client growth.• Built new team reporting structure to provide career growth opportunities, resulting in retention and development of top talent. Show less

Regional Director - Client Experience

• Jul 2018 - Nov 2021

Develop and drive customer experience program and best practices that promote All Covered IT service portfolio adoption, drive customer satisfaction, and increase contract renewals. Lead and guide customer experience teams in the retention and growth of their customer base. Develop and implement processes and supporting systems and tools that monitor, analyze and report on Customer Experience KPIs and enable the business to measure the effectiveness/ROI. Show less

Client Technology Officer

• Jul 2013 - Nov 2015

As the Client Technology Officer, Korbi has responsibility for the premier client base within the Compushare line of business. Korbi is able to maintain direct C-level client interaction by leading the IT strategy and IT governance activities of our premier clients. Korbi creates and executes IT strategic plans and tactical technology roadmaps, administers IT steering committees, and ensures we bring consistent thought leadership to our clients. Additionally, Korbi is tasked with growing and maintaining client revenue by selling additional D+H products and services to our premier client base. Show less

Business Development Manager

• Feb 2013 - Jul 2013

Korbi lead the business development efforts for the Mytek suite of services. This task required implementation of a completely new sales process, overhaul of the pipeline management, and execution of a comprehensive brand strategy and lead generation campaign. Mytek leverages Microsoft's SharePoint,.NET, and IBM Technologies for to provide analytics, document management, collaboration, and delivering custom business applications and web services. Korbi lead the business development efforts for the Mytek suite of services. This task required implementation of a completely new sales process, overhaul of the pipeline management, and execution of a comprehensive brand strategy and lead generation campaign. Mytek leverages Microsoft's SharePoint,.NET, and IBM Technologies for to provide analytics, document management, collaboration, and delivering custom business applications and web services.

Senior IT Services Managing Consultant

• 2009 - Feb 2013

Korbi McDonald Managing Consultant, West Region www.allcovered.com   Spearheading the current merger and integration of local Phx IT firm into the All Covered services model. Chief customer liason in transitioning local firm’s customers and engineering resources to All Covered model. As an outsourced IT provider, act as “CIO” for C-level executive management by strategically identifying, selling, and planning for future needs/opportunities that enhance each customer’s technology platform and effectively meet business objectives.  Drives and develops project proposals through collaboration with Solution Architects and Senior Engineers to identify all sales opportunities for assigned customers. Team sells with other Engineering or Solutions Architects as appropriate.  Leads the oversight of all customer satisfaction issues as needed.  Designated mentor to new Relationship Managers coming into the company. Help develop and coach individuals as they onboard into their role.  Drive business development and relationship management efforts for 40+ small to medium sized customers across the Western Region.  Manage a project team that delivers business solutions and technical designs across a wide array of customers to include: Network designs, VMware , SAN designs, Terminal Server implementations, Co-location designs, etc.  Lead efforts with all service organizations (Field Engineering, Operations, Client Support Centers, etc.) to enhance the “customer experience” and ensure customer expectations are being met.  Lead managed services contract renewal process and negotiations for all assigned customers. ProNet Solutions, Inc., Phoenix, AZ Show less

Relationship Manager

• Jun 2006 - 2009

Relationship Manager  Drive business development and relationship management efforts for several banking customers across the Western and Midwest Regions.  As an outsourced IT provider, act as “CIO” for bank’s C-level executive management by strategically selling, forecasting and planning for future needs/opportunities that enhance their technology platform.  Generate revenue by selling IT projects and services to existing ProNet customers. Top revenue producer in ProNet.  Lead several large customer “start ups” whereby banks with multiple branches are converted from their existing IT management structure into ProNet’s virtual network managed support model.  Manage a project team that delivers business solutions and technical designs across a wide array of banking customers to include: Network designs, VOIP implementations, SAN designs, Citrix implementations, Co-location designs, Virtual Server designs, etc.  Lead efforts with ProNet Operation’s teams to enhance the “customer experience” and ensure customer expectations are being met.  Lead managed services contract renewal process and negotiations for all banking customers.  Develop “account management” processes and tools which identify “troubled accounts”, measure ProNet performance and improve the overall customer experience and ProNet operation.  Serve a Lead Project Manager for several concurrent projects across diverse geographical locations; including design, customer review, procurement, integration, and post implementation reviews. Show less

HR Manager

• 2000 - 2005

HR Manager

• 2000 - 2003