Experience

Resystem
• IT Services and IT Consulting
• 1 - 100 Employee
• Business Development Manager

  • Aug 2015 - Present


Biolink Solutions

• Information Technology & Services
• 1 - 100 Employee

• Sales Manager

  • Oct 2013 - Mar 2015

  Responsible for Sales of Biometric Solutions, Customer satisfaction. •Targeted and Achieved monthly Sales / Meetings goals . • Promoted/negotiated prices and terms of contracts/orders from existing and prospective customers • Provided support in dealing with the customers for existing & prospective suppliers • Provided information about the products and services to existing/potential customers and assists them in selecting those best suited to their needs; perform presentations and demonstrations . Duty & Responsibility • Established long-term business relations with the new customers/partners, developed and maintained business relationships with current customers/partners • Regularly contacted customers/partners by telephone calls and e-mail messages and in-person visited with presentations • Created informative and clear written proposals/quotations for current and prospective customers/partners • Supported customers/partners in solving problems and complaints for product/service quality • Reporting • Provided information about the competitors' activities in the market • Participated in exhibitions, conferences Show less



Startup Entrepreneurship

• Spain
• Education Management

• Entrepreneur

  • Feb 2011 - Feb 2013

  Launched start-up projects: • Marketing Agency - http://www.h-brand.ru • Internet project - http://stahanych.ru/ - - tender services • Lekruel Project - Production and Sales Chocolate candies with the wishes • Internet project http://bsk-company.ru – Selling Building Materials • Internet project http://dreamcards.ru – Selling postcards are signed by stars Launched start-up projects: • Marketing Agency - http://www.h-brand.ru • Internet project - http://stahanych.ru/ - - tender services • Lekruel Project - Production and Sales Chocolate candies with the wishes • Internet project http://bsk-company.ru – Selling Building Materials • Internet project http://dreamcards.ru – Selling postcards are signed by stars



JTI

• South Africa

• Service Delivery Manager

  • Sep 2007 - Oct 2010

  Area of responsibility: Russia - All Telecom Services have been outsourced to Global Telecom Provider. - Working in the Global Service Delivery Network Team. - Reporting to Service Delivery Lead. - Leading Services and Assets transfer/transition process. - Service Delivery and Implementation process managing and control in accordance with SLO. - Operation procedures and process managing and control in accordance with SLO. - Change Management process ownership. - Vendor Management. - 1st /2nd level escalation initiator in case of issues or delays. - SPOC for accounting information. - Coordinate regular service review with customers. - Complaints Response. - Providing Financial/Invoicing Information. - Interface between Local IT/Local Management and Global Provider. - Service review and presentations for Senior and TOP management. - Global/Local processes/procedures definition and quality of the existing processes/procedures improvements. - Service Delivery, SLOs, SLA, Operations, Escalation, Performance Management, Crisis Management, Invoicing processes and procedures definition for new services. - Leading new Telecom local and Global projects. - Communication with other Global and Local groups. Show less



Orange Business Services

• India
• IT Services and IT Consulting
• 200 - 300 Employee

• On Site Manager

  • Mar 2006 - Aug 2007

  Responsibility: JTI HQ, Moscow - Support Telecom Services (WAN,LAN, FVS, VC, MVS) - Service delivery - Maintaining quality of services - Customer satisfaction - Deals with suppliers of equipment. Coordinating supports, Help Desks and engineering department. - Problem solving . Responsibility: JTI HQ, Moscow - Support Telecom Services (WAN,LAN, FVS, VC, MVS) - Service delivery - Maintaining quality of services - Customer satisfaction - Deals with suppliers of equipment. Coordinating supports, Help Desks and engineering department. - Problem solving .



RIVC-Pulkovo

• Russian Federation
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Senior Engineer

  • Mar 2002 - Mar 2006

  Responsibility: Implementation, configuration and supporting IT services - LAN administration (Cisco Catalyst 29XX,35XX) - provide with technical support domestic and international representatives of Pulkovo airlines - administration servers Win2000/2003(Active Directory, DNS, Wins, DHCP, RAS, Exchange 5.5/2000), FreeBSD/Linux SuSe/Linux Red Hat (Squid, Samba, Bind, FTP, Firewall, Antispam for mail server, Antivirus for mail server, MRTG), Workstations Win95/98/NT/2000/XP; Show less