Experience

Nepal Mediciti

• Nepal
• Hospitals and Health Care
• 200 - 300 Employee

• Manager

  • Oct 2017 - Present

  Hospital Administration: • Administering service operations & maintenance of building, utilities and equipment. • Handling a large team of staffs and managing hospital operations comprising recruitment, budgeting, personnel, HR & technology to achieve business targets & service delivery metrics. • Not just meeting but surpassing income and expenditure targets. • Developing productive relationships with multiple stakeholders for multi-agency partnerships. • Serving for supervising hospital operations involving Human Resource, Finance & Accounts, Materials & Pharmacy, IT, Marketing, Biomedical Engineering Department, etc. • Overseeing complete technical, administrative & workforce (medical & non-clinical) managementofthe hospital. • Make important policy, planning, and strategy decisions. • Develop, implement and review operational policies and procedures. • Assist HR with recruiting when necessary. • Work with senior stakeholders, board of directors to determine values and mission, and plan for short and long-term goals • Identify and address problems and opportunities for the company • Build alliances and partnerships with other organizations People Management: • Imparting continuous on-job training to the workforce for enhancing their operational efficiencies through knowledge enhancement and skillgrooming. • Acting as an interface between (medical & non-clinical) staffs to render reliable healthcare solutions to patients. • Counselling staff on personal and professional problems. • Suggesting department heads in setting up personal as well as professional development goals for team members. • Utilizing listening skills and ability to negotiate and persuade others • Providing inspired leadership for the organization. Show less



Grande International Hospital

• Hospitals and Health Care
• 100 - 200 Employee

• Patient Services Manager

  • Sep 2013 - Oct 2017

  Workflow Management: • Overseeing the day-to-day management of various departments of hospital. • Formulating both long term and short-term strategic plans to boost operations. • Implementing policies that improve as well as protect health, safety, security, quality of work life & environment to ensure proper organizationaleffectiveness. • Establishing a robust workflow for all departments in command to enhance work processes and efficiency. • Liaisoning with departmental heads to curb turnaround time for numerous diagnostic reports and developing the efficiency of discharge/admission, OPD consultation, Health screening package, appointment handling, Diagnostic report dispatch processes, etc. • Ensuring all departmental safety standards and protocols are strictly abided by in lab, pharmacy, physiotherapy, wellness, Front desk, radiology, customer care, call center. • Handling patients’ complaints and restoring their trust and confidence by implementing better practice and thereby ensuring patient satisfaction. • Collecting significant data and use the data to improve patient care. • Coping with pressure and ongoing change in the form of new medical technology and treatments, policies, practices and reorganization. Quality Assurance: • Liaisoning with specialty hospitals & specialists for better patient care by establishing & implementing stringent quality control systems. • Devising a structured Quality Assurance program to take care of safety and risk management sectors. • Assuring all emergency code plans, adequate training and periodic mock drills are in place. • Assuring all quality indicators are analyzed and sent to the quality auditor. • Carrying out quality analysis and launching corrective & preventive actions. Show less



Norvic International Hospital

• Nepal
• Hospitals and Health Care
• 1 - 100 Employee

• Duty Officer

  • Jan 2012 - Sep 2013

  Worked in the diagnostic department. Smooth operation of preventive health screening packages. Assurance of ISO guidelines Operational support to Australian immigration medical checkup. Worked in the diagnostic department. Smooth operation of preventive health screening packages. Assurance of ISO guidelines Operational support to Australian immigration medical checkup.