Experience

HMSA

• United States
• Insurance
• 200 - 300 Employee

• Account Servicing Advocate II

  • Oct 2017 - Present

  Providing the best customer by resolving enrollment, eligibility and billing issues and inquiries from members and employer groups accurately and timely. Ensure that all government, association and department guidelines, objectives and performance standards are met. Perform quality assurance audits and provide recommendations to improve customer satisfaction.



Macy's

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Oct 2011 - Feb 2018

  Key responsibilities for Macy’s sales associates include but are not limited to meeting and making a connection with customers, asking questions and listening to customer’s needs, as well as giving options and advice on meeting those needs. Other functions include answering phone calls and directing them to the right personnel or department, taking payments and applying them to the correct accounts, as well as troubleshooting and resolving issues for customers with the credit department. Macy’s is one of America’s largest department stores operating over 600 brick and mortar stores in 45 states as well as having a robust online shopping venue.



MAKU`U FARMERS ASSOCIATION

• Secretary

  • Dec 2008 - Sep 2011

  Key responsibilities as secretary at Maku’u Farmers Association included but were not limited to answering telephones and giving information to callers, taking messages, as well as transferring calls to appropriate individuals. Other key functions included arranging conferences, meetings, and travel reservations for office personnel as well as composing, typing, and distributing meeting notes, routine correspondence, as well as reports. Maku’u Farmers Association is a non-profit organization that focuses on enriching and providing opportunities for growth within the local community of lower Puna.