Experience

Chlor-Al Chemical Pte Ltd / Taiko Marketing (S) Pte Ltd
• Customer Services Officer
• Customer Serivces Officer

  • Mar 2009 - Present

  Contact ASM Technology daily for Chemical tank level daily and decide how qty to be given in order for them for production to run smoothly Managing all incoming office email Maintaining accurate records on BPO Receive order thru phone, email, fax and by sales, coordinate with the production team and logistics department to ensure delivery is performed smoothly. Handle top/important customers order such as ASM Technology, Veolia, Sembcorp, Micron Semiconductors, KMG Singapore, Ecolab, HP Singapore to ensure that high level of customer services is maintained and deliveries are met in times. Handle customer inquiries with care either via email / maintain well relationship with customers thru phone by always ensuring phone calls are answered within 3 rings. Covering buddies system when the other parties are on leave...or on MC (mutitasking). Meeting deadline for invoicing (SAP System) Ensure Customer BPO is monitored and control properly Support sales team diligently Meet KPI target monthly Show less



Guestkeen

• Building Materials
• 1 - 100 Employee

• Junior Secretary

  • Jan 2002 - Jan 2007

  Answering calls, taking messages and handling correspondences Typing, preparing and collating reports Acting as Receptionist and/or meeting and greeting clients providing secretarial studies, reception and administrative support to the PA and Managers. Answering calls, taking messages and handling correspondences Typing, preparing and collating reports Acting as Receptionist and/or meeting and greeting clients providing secretarial studies, reception and administrative support to the PA and Managers.



Singtel Yellow Pages

• Adminstrative Assistant

  • Jan 1992 - Jan 2000

  Responsible for internal communication and liaising with internal customers • Produce reports of goods and key performance indicators (KPI) • Answer, determine the purpose of and transferring incoming calls • Receive, filter and sort mails • View and deliver messages • Coordinate with internal department for the order of goods (stationeries) • Answer internal department queries • Interact with existing vendors • Provide ongoing customer service (internal) Responsible for internal communication and liaising with internal customers • Produce reports of goods and key performance indicators (KPI) • Answer, determine the purpose of and transferring incoming calls • Receive, filter and sort mails • View and deliver messages • Coordinate with internal department for the order of goods (stationeries) • Answer internal department queries • Interact with existing vendors • Provide ongoing customer service (internal)