Experience

Afixis Hospitality - Hotel Management Company

• Greece
• Hospitality
• 1 - 100 Employee

• Sales & Reservations Manager

  • Jun 2019 - Present

  • Management of accommodation property sales through OTA’s, travel agencies and direct communication with prospective guests• Reservations management; email and phone communication with guests until their arrival at the property• Revenue management • Management of accommodation property sales through OTA’s, travel agencies and direct communication with prospective guests• Reservations management; email and phone communication with guests until their arrival at the property• Revenue management



Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• Outbound Executive

  • May 2018 - May 2019

  • Support to new accommodation partners during their registration process by providing information on the Booking.com business model and training on the use of the Extranet• Proactively contacting new/potential accommodation partners to encourage completion of their online registration• Commercial advice to new partners on how to effectively start their collaboration with Booking.com• Process expert; responsible for ensuring that all team members follow internal job procedures in the same way and for proposing new procedures to increase efficiency• On the job guidance to new hires

• Account Coordinator

  • May 2013 - Apr 2018

  • Supporting properties in building their webpage on the Booking.com website and updating information• Identifying opportunities for partners to help improve their performance and offering sales advice• Initiating, executing, monitoring and reporting team projects that help improve the performance of a region• Handling of partners' complaints regarding cooperation with Booking.com• Delivering training to new properties on how to use Booking.com’s extranet• Acquisition calls to prospective partners • Liaison person for properties to contact when the Account Managers are unavailable



Milan Marriott Hotel

• Reservations Agent

  • Oct 2011 - Dec 2012

  • Handled phone, e-mail and fax reservation requests and enquiries• Inserted and modified data in the reservation and property management systems• Offered personalized service to frequent guests and developed their loyalty• Resolved complaints related to reservations or cancellations • Handled phone, e-mail and fax reservation requests and enquiries• Inserted and modified data in the reservation and property management systems• Offered personalized service to frequent guests and developed their loyalty• Resolved complaints related to reservations or cancellations



Private centre of education “Em. D. Stogiannis”

• High School Teacher

  • Sep 2007 - Jun 2009

  Taught “Principles of Economic Theory” and “Principles of Business Administration”, courses examined in the Greek National Exams of the final year of High School Taught “Principles of Economic Theory” and “Principles of Business Administration”, courses examined in the Greek National Exams of the final year of High School