Director, Technology

• Nov 2021 - Present

Director, IT and Engineering, ManpowerGroup Public Sector

• Dec 2018 - Nov 2021

- Develop and maintain the MGPS LS IT technology roadmap.- Manage MGPS LS IT vendors providing infrastructure support services.- Ensure coverage of IT infrastructure, engineering and HLT support across different parts of the business. - Plan IT budgets and works with leadership for budget review, approval and adherence.- Understand, identify and track MGPS LS contract IT compliance requirements. - Monitor overall performance of the IT infrastructure, such as LAN, WAN, internet connectivity, and corporate Azure cloud. Define infrastructure modifications to meet operational needs as warranted.- Support and coordinate Technology OPS and security policy development and maintenance.- Coordinate operations, maintenance and administration of computer networks and related computing environment including computer hardware, software.- Coordinate engagement and negotiation with prospective suppliers. Develop SOWs and coordinate internal input and review from appropriate teams and experts. - Develop and coordinate IT training. - Responsible for HLT Offerings, including day-to-day staffing resource levels, performance and development.- Research/selection/deployment/support/maintenance/training of HLT and related tools and technologies, including Computer Assisted Translation (CAT) tools, translation memories (TMs), translation databases (TDs), Machine Translation (MT) tools/engines, Translation Management System (TMS) workflows, Optical Character Recognition (OCR) tools, desktop publishing and/or engineering tools, custom macros and applications, etc.- Source, screen, hire and train HLT resources as needed and prioritize workloads.- Assist in reviewing, completing and submitting proposals.- Develop and coordinate internal localization training- Provide quoting and RFP support for localization engineering project components for corporate clients- Attend industry events and facilitate speaking engagements to promote the corporate community brand. Show less

Operations Manager, Software Engineering Services - ManpowerGroup Language Solutions

• Aug 2006 - Dec 2018

Duties include: Operations Manager, Software Engineering - Manage overall resources, production and planning for the department - Direct and prioritize the workload of subordinate personnel - Analyze complex business needs presented by the user community and clients, recommend and lead implementation of technical solutions - Develop and coordinate departmental and company-wide localization training - Provide quoting and RFP support for localization engineering project components for corporate clients - Participate in meetings with current and prospective corporate clients - Perform software/ multimedia localization engineering Key Accomplishments include: - Successfully coordinated Engineering and DTP team integration establishing an effective team structure, cross-training the staff and minimizing bench. - Established effective relations with corporate engineering vendors. - Acquired SDL/Trados Studio Professional certification to support the required level of subject-matter expertise for production and marketing efforts. - Coordinated SDL WorldServer TMS SaaS deployment for Experis Language Solutions. - Successfully deployed SDL WorldServer TMS and SDL BeGlobal Machine Translation (MT) for a federal client. - Developed and deployed a Human-Automated workflow for customized domain specific MT training and Translation Memory (TM) corpus MT optimization. - Discovered, developed and deployed a universal connector solution for CMS-TMS automated content monitoring and exchange. - Together with SDL presented on LocWorld Conference, Dublin 2016 “Demystifying TMS Implementation” - Published “Multilingual Redaction Database (MRD) – Building a Roadmap for Big Data TM Integration”, Multilingual, Jan/Feb 2017 - Presented on LocWorld Conference, Silicon Valley 2017, “Multilingual Redaction Database (MRD)” - Presented on AMTA Conference, Boston 2018, “PEMT (Post-Edited Machine Translation) for the Public Sector Evolution of a Solution” Show less

Director, IT & Software Engineering

• Nov 1997 - Aug 2006

- Managed IT & Software Engineering/ Localization operations - Managed overall resource, production and planning for the department - Developed and implemented IT/ IS security and disaster recovery procedures and solutions - Configured IT/ IS hardware and software - Performed software/ multimedia localization engineering - Developed departmental and company-wide policies and procedures - Analyzed complex business needs presented by the user community and clients, recommended and led implementation of technical solutions - Directed and prioritized the workload of subordinate personnel - Developed departmental and company-wide IT and IS training - Provided quoting support for localization engineering projects' components for the corporate clients - Performed live-event IT and engineering configuration, support and management both within the US and abroad (12 countries total) - Developed corporate IT/ IS budget and managed IT/ IS acquisitions and inventory - Performed salary administration, conducted interviews and made recommendations for new hires, consultants and replacement personnel. Key Accomplishments include: - Initiated development of Software Engineering/ Localization services. - Built and led a team of advanced localization engineers - Developed outsourcing solutions for Engineering and IT/ IS - Developed, enforced and continuously updated Quality Control and Quality Assurance standards and procedures for the Software Engineering production processes - Organized A/V studio and trained the first A/V support staff - Developed and implemented an original procedure for digital video (DVD/ layered AVI) subtitling/ localization as well as multi-format flat video (flat digital/ analog media) conversion that included full support and integration of complex-script, double-byte and bi-directional languages (Arabic, Urdu, Dari, Hebrew, Simplified and Traditional Chinese, Japanese, etc.) as well as European language support Show less

IS Manager/ Localization Engineer

• Aug 1996 - Nov 1997

- Managed IT/ IS infrastructure for the MEGA INTL Ford automotive dealership - Performed translation and localization of the automotive manuals published by Ford Motor Company (Ford Werke, Germany) - Managed IT/ IS infrastructure for the MEGA INTL Ford automotive dealership - Performed translation and localization of the automotive manuals published by Ford Motor Company (Ford Werke, Germany)

Junior Network Administrator

• Nov 1988 - Oct 1990

- Managed user rights, performed backup, daily network performance checkup and logging - Performed basic office duties - Managed user rights, performed backup, daily network performance checkup and logging - Performed basic office duties