Experience

itaxi

• Moldova
• Information Technology & Services
• 1 - 100 Employee

• Head Of Development

  • Feb 2018 - Present

  * Full management of the development department of one of the largest taxi fleets in Moscow and Kazakhstan. Under the direct supervision were 13 managers in different cities, 8 technical support specialists, 6 employees of the call-centre, 2 development managers. * Setting tasks for all entrusted employees, drawing up KPI, monitoring the implementation of tasks, analysis of work. Feedback for all employees, especially those who are engaged in direct sales, analysis of conversations. * Full recruitment and training of staff, additional training, both personal and online * Solving the problems of developing the park, developing and implementing additional motivational systems and actions for drivers * “Launch” of work in new cities from scratch * Increase the conversion and speed of the department, writing scripts. * Implementation and subsequent analysis of marketing programs on various business projects and attracting drivers, further budget optimisation * Analysis of the competitive environment, timely response to their actions Under my leadership, the company's turnover has grown significantly, all unprofitable cities have became profitable. Loyalty among both drivers and company employees has increased. New channels for searching for drivers have been introduced, which work perfectly to this day, with the most optimised budget. Show less



Yandex.Taxi

• Technology, Information and Internet
• 300 - 400 Employee

• Business Development Manager

  • Oct 2016 - Jan 2018

  * Management of a team of 20 employees of the driver retention department at the call-centre of Yandex.Taxi PLC * Experience in installing and monitoring KPI, scheduling, conducting analytical tasks * Experience in setting tasks for developers, subordinates and writing TK * Experience in building work processes within the team Reporting to direct management (both in writing, through graphs and tables and orally) Recruitment and training of junior specialists of the company * Increased conversion and speed of the department * Compilation of conversation scripts and work with objections * Parallel management of several projects. The first is described above, the second is the creation of a new resource to attract drivers to the service. Creation of "sales" teams in different cities of Russia and the CIS. * Selection, training, adaptation of personnel. Technical support guide for scout groups. Additional training, analysis of the work of employees (On this project, personally opened 20 cities, picked up and trained sales team) Previously (Development Manager) * Participation in various projects to attract drivers * Compiling a curriculum and training for both company employees and third-party agents (online training, Skype, training trips in the Russian Federation and the CIS) * Optimisation of project budgets In addition to the main projects, was engaged in assistance in processing incoming job applications: * Processing incoming tickets, entering into the database, collecting information, communicating with potential drivers Work with objections Communication with customers, drivers and partners of the service to solve possible problems Drawing up schedules and tables Show less



Uber

• United States
• Internet Marketplace Platforms
• 700 & Above Employee

• Manager

  • May 2016 - Oct 2016

  Recruitment of taxi drivers to the company through personal communication Motivation to work at Uber * Work with objections * Drawing up charts and tables * Registration of drivers * Work with the documentation Driver training on working with the program Agreement approval After opening UBER in Omsk, I began working in the office as a full-time employee. Recruitment of taxi drivers to the company through personal communication Motivation to work at Uber * Work with objections * Drawing up charts and tables * Registration of drivers * Work with the documentation Driver training on working with the program Agreement approval After opening UBER in Omsk, I began working in the office as a full-time employee.