Experience

Gino's Gelato

• Ireland
• Food and Beverage Services
• 1 - 100 Employee

• Group Head Gelato Maker

  • Jun 2020 - Present

  · Work alongside the operations management team to ensure each branch achieve the company standards of quality of products, customer service, cleanliness, and staff training. · Focus on trainings and support of new gelato makers and ensure that tenured gelato makers and staff are keeping up with the high standards and quality of service required by the company. · Evaluate gelato makers performance and develop individual coaching plans. · Follow a weekly schedule to ensure to visit a different branch every day, driving the company car, to provide a daily detailed report to the Head Office – mainly based on gelato and fresh products quality, cleanliness & staff performance. · Assist in interviewing, recruiting, and training staff. · Organize regular meetings with management to discuss about business updates, issues, and opportunities. · Evaluate existing business procedures and recommend improvements – mainly focusing on gelato, suggesting new products or flavors to maximize sales and reduce costs and implementing new preparation processes or optimizing the existing ones. · Review daily paperwork and documentation in each branch to make sure that they are aligned to the HACCP regulations. · Ensure that each branch is stocked with the core products and deliver any missing item. Show less



Homes for Students

• United Kingdom
• Facilities Services
• 200 - 300 Employee

• Housekeeping Lead

  • Aug 2019 - May 2020

  • Ensure high standards of cleanliness, hygiene, and tidiness in all the accommodations and public around areas. • Follow/lead the schedule of cleanings tasks to be completed daily, while working alongside the rest of the team. • Work alongside the maintenance team to support with completing weekly tasks assigned (such as: painting, furniture and machines maintenance, appliances repairs, general facilities duties, etc.) • Continuously seek and make improvements to the overall housekeeping functions for the camp. • Serve as overall quality control for housekeeping functions by completing daily cleaning forms and reports. • Fill out cleaning supply and work orders. Show less



Ice Stone Gelato

• United Kingdom
• Restaurants

• Store Manager

  • Feb 2019 - Aug 2019

  Supervising the standards of the service, quality, hygiene in the shop, mak-ing sure the staff is following all the correct procedures. Setting up weekly orders, monitoring weekly stock levels in the stores to reduce the wastage cost and KPI’s. Work along the Area Manager for staff hiring and training. Responsible of changes in the roster - if Area Manager not available. First point of contact for orders coming through UberEats—Deliveroo and Just eat, taking charge of all potential complaints or clients orders mistakes. Maintaining the quality and freshness of all core products on the site by monitoring regular preparation operations and hygiene standards. Organising daily cleaning and serving customers with the customers service standards required. Show less

• Store Manager

  • Apr 2016 - Feb 2019

  Maintaining and overlooking the standards of the service, quality, hygiene and procedures in the shop.Organizing a daily/weekly work schedule (sales forecasting, warehouse cost, labor costs...) in order to achieve monthly company’s KPIs. Preparing weekly rosters according the labor budget.Full control of staff training (including Gelato makers).Setting up weekly orders, monitoring weekly stock levels in the stores to reduce the wastage cost.Maintaining the quality and freshness of all core products on the site by monitoring regular preparation procedures, hygiene standards and temperature checks.Organizing daily cleaning and serving customers with the customers service standards required. Show less

• Supervisor

  • May 2011 - Apr 2016

  Preparing fresh handmade Gelato, on a daily basis.Helping the store Manager with products orders and managing staff hours through the day. Cleaning and maintenance of the gelato machines and fridges (temperature checks, cleaning and assembling). Supervising shop staff members and monitoring for customer service and day to day responsibilities.