Senior Network Officer | Network Operations

• Jul 2019 - Present

An active senior NOC personnel with extensive knowledge of procedures and technical issues to perform monitoring on various NMS platforms efficiently. Work on ad-hoc 12 hour shift to report failure on major networks, do monitor of networks and make sure that they are optimally running with minimal downtime. Used to working under pressure and working long hours.Tasks / Responsibilities :Incident Handling - ensure the communication process flow by taking care of any complaints from the company about their network to see what is happening and give out updates, reports and other required information. Escalation - deligently handle fault escalation which generally happens when standard troubleshooting does not help, but it needs to be fixed in a timely fashion. Prioritization - monitor and prioritise fault incidents and tickets that come in and assign them based on importance and priority to make sure that the most critical tasks get completed sooner rather than later. This helps to ensure that there aren’t any minor glitches in a company’s network. Incident handling – proficient at handling any incidents that occur on the NOC or company’s core network.Documentation – proficient at documenting issues, reports, etc. to make sure things are taken care of promptly or escalated to upper Management.Monitoring infrastructure – well versed with the inner workings of core network system infrastructure and am able to monitor it accurately for glitches or efficiently detect a faultUnderstand routing/switching pretty well – know how to route information and be able to switch routes when neededMonitor systems / Reporting Proficient at how to monitor systems and what to look for and skilled at reporting different aspects of a network properlyUnderstand Networking basics – Proficient at understanding the basics of LAN/WAN networking relationshipsTracking issues – Proficient at following/tracking issues that are appearing on the NOC Monitoring Systems.

STO-Network Management

• May 2014 - Present

• Diagnose core Network System faults, coordinate and track restoration, update stakeholders and senior management.• Monitor the core network elements and NMS computing platforms 24/7 for availability, performance and capacity.• Use of various NMS platform monitoring tools to identify/detect outages, pre-failure warnings, hardware failures, performance and capacity issues. Monitoring platforms used are Huawei iManager U2000 Unified Network Management Systems, Solar Winds, RadView Network Manager, Clear Access+, AlvariStar NMS, Cacti Graphs, Eltek PowerSuite, Net Guardian, Aviat Radio Network NMS, Eltek Power Suite and recently added Huawei's NetEco, iMaster NCE and U2020 (Huawei NMS upgrades) for monitoring, fault escalation and reporting.• Ensure maximum possible service availability, performance on core network equipment being monitored. • Provide engineering support for network connectivity issues. Provide accurate timely information to field technicians and engineers. • Communicate with on-site system technicians /engineers to provide issue resolution in a prompt manner. Fault handling and escalation (identifying and responding to faults on the network systems, liaising, and handling escalation through to resolution). • Responsible for solving and preventing data outages with wired and wireless system connection hardware. • Monitor circuit outages, device up time and performance. Identify, categorize and respond to network problems promptly and diligently.• Facilities maintenance (monitoring and management of air-conditioning, UPS, generators, power usage, running health, safety and housekeeping checks. • Monitor system changes, upgrades, improvements and integrations on the network. Monitor and maintain core network fault ticket bank and coordinate restoration works.

STO-Satellite Systems

• Apr 2009 - May 2014

• Daily monitoring of the entire Gilat VSAT / ViaSat Broadband NMS from 2 different hub locations.• Diagnose VSAT faults, help remote & local users / customers on the VSAT network. • Programming and testing of VSAT outdoor/indoor units and required equipment prior to installation in remote or local sites. • Monitoring of sites and troubleshooting on the Network Management System, VSAT Systems failure restoration.• Perform corrective, preventive and routine maintenance duties to main hub/teleport and all the remote earth stations with the aim of providing reliable and stable network.• Implement new service provisioning for new VSAT service and terminal upgrades • Carry out the daily operation and maintenance of the Gerehu VSAT Hub Elements. • Provide telephone support between regional network support team for Satellite VSAT service restoration. • Implement upgrades for network upgrades and changes in the VSAT network based on demand. • Maintain spares and inventory stock for the VSAT Hub network elements. • Maintain accurate test equipment inventory and communication equipment records.• Assist in testing of the new products and services through VSAT networks. • Trouble shoot and resolve network issues efficiently to minimize downtime to maintain better service continuity. • Update Senior Engineer Access & Hubs on a daily basis regarding major service failure and progress taken to resolve issues in the network. • Maintain regular contact with Network Operation Centre on a daily basis for service updates and network restoration updates. • Performing of cross-polarisation to correct signal interference with the Satellite service provider. • Involve in logistics of materials transportation and shipment to various centres for VSAT roll-out projects. • Remote site creation, unit configuration, assigning numbers and IP addresses as per customer requirements.

Supervisor-ICT Operations

• Jul 1995 - Apr 2009

• Troubleshoot software and hardware problems and assist users, monitoring batch processing, maintaining and improving system performance and online availability, maintaining all system and application documentation, and assisting personnel with computer problems. Perform system backups, maintaining computer room equipment including printers and tape storage devices, and providing customer support.• Monitor and control computer systems especially mainframe computer systems, perform daily housekeeping on mission-critical IT systems, conduct offsite / onsite storage. • Ensure that required mission-critical computer systems are operational within the downtime limits specified for acceptable performance or always on-line and at peak performance. Monitor daily system performances and minimize downtime, • Recommend, help and provide diagnostic support to LAN / WAN billing system users and advice on remedies / fixes on system.Recommend solutions on user problems.• Supervise loading of telephone call data through manual loads or via mediation devices from the telephone exchanges throughout the country and main Exchange / Gateway. • Supervise and run the Telikom Customer Billing. Report and log billing discrepancies to system support staff. Ensure output of billing is of high standard. • Supervise and print the actual telephone bills on the bill-printing platform. Ensure billing and invoice printing processes complete in the required time-frame. Ensure all computer and printer consumables are always in stock and ready to be used at any time.

Technical Operations Support

• 2016 - Jul 2020