Experience

Skyward

• United States
• Software Development
• 400 - 500 Employee

• Software Quality Specialist

  • Sep 2020 - Present

  •Review projects in the cycle for adequate information and create Test Cases •In refining projects, assist with evaluating the project’s potential impact and probability of risk •Assist developers through suggestions on implementing changes •Set up data and test the application based on Test Cases. Work with Programmers to clarify what changes have been made or any issues that occur during testing. •Review project for the correctness of entries and validate resolution notes •Test the software through Regression Testing •Review Backlog Defect list and discuss with Programmers the possible causes and introduce solutions



Pitney Bowes

• Neenah, WI

• Integrated Solutions Support Desk Agent

  • Mar 2018 - Sep 2020

  • Provides first tier support such as software functionality, configurations, and customizations as well as basic network troubleshooting and printer troubleshooting • Utilizes SalesForce to document client cases as well as take timely actions to make follow-up calls and escalate appropriately as determined by call flow procedures. • Works with TeamViewer and WebEx to remote into client computers to troubleshoot issues. • Provides first tier support such as software functionality, configurations, and customizations as well as basic network troubleshooting and printer troubleshooting • Utilizes SalesForce to document client cases as well as take timely actions to make follow-up calls and escalate appropriately as determined by call flow procedures. • Works with TeamViewer and WebEx to remote into client computers to troubleshoot issues.



Police and Security Services

• Dispatch/Cadet

  • Dec 2014 - Dec 2017

  As a dispatch, I was responsible for picking up calls and radio transmissions. In addition, I communicated with my officers and aided those who came to our office. I also monitored alarm systems that detect fires and other emergencies on the school campus. As a cadet, I was responsible for assisting my officer, locking up buildings, and patrolling the campus. I had to notify my officer of anything and answer questions that others may have in a professional manner and to the best of my knowledge.